Terms & Conditions

Welcome and Acceptance

Welcome to Go Love. By accessing our Site you agree to comply with and be bound by the following terms and conditions (“Terms”) which govern our relationship with you. If you do not agree to our Terms, then you must not access our Site or advertise or acquire any Goods or Services through our Site.

Interpretation

Unless the context otherwise requires:

  • “Attendee” means any person who attends an Event at the invitation of the Customer
  • “Booking” means a booking by a Customer in response to a Listing by a Service Provider
  • “Business Day” means any day that is not a Saturday, Sunday or public holiday in New South Wales
  • “Commission” means the rate of commission agreed between us and the Service Provider, which may be documented in writing, on our Site or via email
  • “Customer” means any registered User who makes a Booking and/or acquires Goods or Services from a Service Provider
  • “Event” means the event the subject of the Booking
  • “Fee” means the relevant fee specified by the Service Provider in the Listing, including any part thereof paid as a deposit
  • “Go Love” means the online marketplace run by us via the Site
  • “Goods” means any goods offered by a Service Provider to a Customer in connection with a Listing or Booking
  • “GST” means the goods and services tax payable pursuant to the GST Act
  • “GST Act“ means A New Tax System (Goods and Services Tax) Act 1999 (Cth) and the regulations thereunder
  • “Individuals” means Customers and/or Attendees
  • “Listing” means an advertisement or offer by a Service Provider to provide Services to a Customer
  • “our”, “we” and “us” refers to Go Love Pty Ltd ACN 642 890 088 trading as “Go Love”, its successors and assigns
  • “Privacy Act” means the Privacy Act 1988 (Cth)
  • “Recipient Created Tax Invoice” has the meaning ascribed to it in the GST Act
  • “Service Provider” means any registered User who advertises Listings on the Site
  • “Services” means services in connection with children’s education and entertainment which may be advertised by a Service Provider via a Listing on the Site
  • “Site” means our website www.golove.com and includes any other URL or mobile software application we may use to host Go Love
  • “Tax Invoice” means an invoice that complies with the GST Act
  • “User” means any registered Service Provider or Customer that uses Go Love and includes any unregistered user who browses the Site, and “you” and “your” refer to same
  • “Working with Children Checks” means the applicable working with children checks in the relevant state or territory in Australia where the Event is to take place
  • words importing the singular include the plural and vice-versa
  • the word ‘includes’ or ‘including’ is not a word of limitation
  • no rule of construction applies to our disadvantage because we prepared these Terms
  • headings are for convenience only and do not affect the interpretation of these Terms
  • the term ‘person’ includes a company, association, partnership, joint venture and trust
  • all references to “$” or “Dollars” or “AUD” refer to Australian Dollars
User Registration

You may access our Site as a guest or as a registered User. However, we recommend you set up an account as many of the core features of Go Love (such as making Bookings or Listings) are only available to registered Users.

To become a registered User on Go Love, you must provide your:

  • name;
  • address;
  • for individuals, their date of birth;
  • for companies, their ACN/ABN;
  • telephone number;
  • valid email address (only one registration per email address);
  • nominated password (which must conform with our requirements concerning password security);
  • Bank Account Details;

and any other information we may reasonably request from time to time.

In registering as a User, you warrant that the information you provide is accurate and complete. You agree to indemnify us against any loss or damage arising from the information you supply being inaccurate or incomplete. You agree to keep your registered User details current at all times by updating your account details (where necessary) on the Site.

You agree to provide us with all information reasonably requested by us to enable us to verify that any person operating a User account has the requisite authority or permission of the relevant company, partnership or entity.

You must not use another User’s account without permission.

You must keep your password secure as you are solely responsible for any activity on your account. You agree to notify us immediately if you become aware of any security breach or any unauthorised use of your password or account.

We reserve the right to suspend or terminate your account without notice for any reason whatsoever including, without limitation, if:

  • you breach these Terms;
  • we receive a complaint in relation to your conduct; and/or
  • we determine in our absolute discretion that you have behaved inappropriately or offensively.
Age and Capacity

You must be at least eighteen (18) years old to register as a User or to advertise or acquire Goods or Services through the Site. Persons under eighteen (18) years old must have their parent or legal guardian act on their behalf.

If you make a Listing or Booking on the Site, then you warrant to us that you:

  • are at least eighteen (18) years old;
  • are authorised to make the relevant Listing or Booking on behalf of the relevant company, partnership or entity (if applicable);
  • have received consents from the relevant Individuals (or their parents or legal guardians) to disclose information about them to us;
  • accept these Terms; and
  • agree that you have entered into a contract with us based on these Terms.
Bookings and Use of Site by Customers

Customers may use Go Love to:

  • browse and search Listings
  • make a Booking and pay the relevant Fee
  • communicate with other Users
  • use any other features made available by us from time to time

A Customer must provide any information reasonably requested by us or a Service Provider in order to confirm a Booking.

If a Customer has any enquiries or wishes to make any changes to a Booking then they must contact the Service Provider directly (the Service Provider’s contact information will be available on the Listing or in the Booking confirmation email sent to the Customer).

The Customer shall be responsible for the behaviour and conduct of each Attendee at an Event.

Listings and Use of Site by Service Providers

Service Providers may use Go Love to:

  • create and manage Listings
  • manage Bookings
  • receive payments for Bookings
  • communicate with other Users
  • use any other features made available by us from time to time

Service Providers may create a Listing in respect of the following activities:

  • classes or tuition
  • before and after school care
  • camps
  • birthdays
  • entertainment
  • regular extra-curricular activities
  • any other Services in connection with children’s education and entertainment which we permit to be advertised on Go Love

The Service Provider may also provide Goods to a Customer at an Event. The Service Provider is responsible for ensuring that all Goods and Services are appropriate for children.

In respect of each Listing, the Service Provider may include the following information:

  • the Service Provider’s terms and conditions
  • the Fees payable for the Booking
  • any other conditions or information that may apply to a Booking

The Service Provider is responsible for ensuring that all information contained in a Listing is correct. The Service Provider must promptly notify us if any changes to any Listings are required. We will aim to action any updates within twenty four (24) hours of receiving notification from the Service Provider.

The relevant details of the Customer and the Booking will be sent to the Service Provider prior to the Service Provider confirming the Booking. The Service Provider shall be responsible for all aspects of the after-sale booking and related customer service including:

  • checking that the details of the confirmation Booking are correct
  • communicating and coordinating any changes to the Booking
  • providing additional details to the Customer

We accept no responsibility and make no representation or warranty in respect of any information contained in:

  • a Listing; and/or
  • a confirmation Booking.

Each Service Provider warrants that it has obtained, and will maintain, all necessary qualifications, accreditations, licences, insurances (including public liability insurance and workers compensation insurance) and other credentials necessary or desirable for the provision of the Goods or Services the subject of a Booking. The Service Provider shall ensure that each person who provides Goods or Services on its behalf holds the relevant Working with Children Checks (if applicable). We shall not be responsible for verifying such information or credentials.

We reserve the right to cancel a Listing or Service Provider account for any reason, including where we determine in our absolute discretion that:

  • the Service Provider is not qualified to provide the Goods or Services;
  • the quality of Goods or Services provided by the Service Provider is of unacceptable quality and/or not fit for purpose; and/or
  • the Goods or Services being offered are offensive or inappropriate for children.
Payment of Fees

A Booking shall only be confirmed when:

  • the Customer makes a Booking on the Site in accordance with the procedures on the Site (including but not limited to clicking ‘I accept’ on these Terms);
  • the Customer pays the relevant Fee in full by credit card or any other payment method available on the Site (and confirmation of payment is received by our database); and
  • the Service Provider accepts and confirms the Booking.

The Customer will receive a confirmation email from us as soon as practicable after the Booking is confirmed by the Service Provider. If, however, the Booking is not accepted by the Service Provider within 24 hours then we will notify the Customer by email and refund the Fee in full.

It is the responsibility of the Service Provider to disclose on their profile if their business is registered for GST. All experiences listed on Go Love are inclusive of GST. The Tax Invoice will be automatically generated by the Go Love systems for the paying customer and a Bill for the Service Provider against our commissions. The invoices and bills are available on the Go Love platform within respective user profiles.

Where payment is made on our Site by credit card, merchant fees may apply.

Payment of Commissions to Us

The Service Provider agrees that we may deduct from the Fee our Commission. The Commission is paid to us by the Service Provider in consideration of our having facilitating the transaction between the Customer and the Service Provider, and shall not be deemed a payment by the Customer to us for any goods or services.

The Customer may elect to direct 5% of the total 17% Fee to a participating P&C Committee as a fundraising initiative. This amount shall be deducted from the Commission payable to us.

After a booking is accepted by the Service Provider we will transfer 40% of the Fee (less our Commission and any applicable merchant fees) to the Service Provider as an advance payment within 2 business days of the confirmation of booking. The balance of the Fee will be transferred to the Service Provider’s nominated account twenty four (24) hours after the Event unless we receive notice from the Customer of a dispute, in which case we will hold the balance of the Fee pending resolution of the dispute in accordance with these Terms.

We reserve the right to introduce further fees and charges from time to time by giving notice to the User. Any new or changed fees will apply at the next transaction after the User has been given notice and accepted our Terms. A User may terminate their account at any time or cease entering into transactions on our Site if they do not agree to our Terms as amended from time to time.

Cancellations and Postponements by Customers and Refunds

In the event that a Customer cancels a Booking through no fault of the Service Provider or us, we will refund 50% of the Fee

The Service Provider agrees that where a Customer cancels a Booking and the Fee is partly refundable under this part, then the Service Provider must reimburse us for the full amount of any advance payments of the Fees received by it in respect of the cancelled Booking. After refunding the Customer we will transfer the balance of the Fee (less the applicable Customer refund) to the Service Provider after first deducting the full rate of our Commission and any applicable merchant fees and administration fees from the Fee.

Where the Fee is partly refundable under this part, we will reimburse the Customer for any merchant fees, provided however that if the Customer cancels 2 or more Bookings within a 12 month period then we reserve the right to:

  • deduct the merchant fee from any amount refunded to the Customer; and
  • charge an administration fee of $50 per cancellation, such amount representing a genuine pre-estimate of the costs incurred by us due to the Customer’s cancellation.

The Customer may request a rescheduling or postponement of the Event on up to 2 occasions per Event, and it is at the discretion of the Service Provider to accept or reject such request. If the Service Provider does not agree to the rescheduling or postponement, or if the Customer seeks to reschedule or postpone an Event for the third time, then such request shall be deemed to be a cancellation of the Booking by the Customer and the provisions of this part shall apply.

Refunds and Cancellations through Fault of Service Provider or Us

The Customer shall be entitled to a full refund of the Fee where there is a cancellation by the Service Provider or by the Customer as a direct result of an error or omission by the Service Provider or us (other than an Act of God). This includes cases where the Customer or Service Provider cancels the Booking due to:

  • the Purchaser having made a Booking based on incorrect Listing details provided by the Service Provider;
  • the Service Provider failing to notify us within 24 hours to correct or update the Listing details, causing a Purchaser to make a Booking based on the incorrect Listing details;
  • the Event not taking place other than due to an Act of God or the fault of the Customer/Attendees;
  • the Service Provider having to reschedule or postpone a Booking and the Customer thereby cancelling the Booking (but not including postponement by the Service Provider due to an Act of God); and/or
  • the Service Provider failing to notify the Customer of incorrect Booking details.

If a Customer believes it is entitled to a refund under this part, then the Customer must notify us within 24 hours of the cancellation. If we determine that a refund is permitted under this part, we will refund the full amount of the Fee to the Customer including any merchant fees.

The Service Provider must reimburse us for the full amount of the Fees received by it in respect of the cancelled Booking plus our Commission and any merchant fees charged to us in respect of the cancelled Booking, unless we are at fault for the cancellation. We shall only be at fault where the refund was directly caused or contributed to by our act or omission (for example, we neglected to update the Listing within 24 hours of notice from the Service Provider, or we incorrectly updated the Listing details).

Notwithstanding anything to the contrary contained in these Terms, the Service Provider may postpone (but not cancel) an Event due to any circumstance beyond its reasonable control including but not limited to fire, flood, storm, earthquake, war, terrorism, national emergency, civil commotion, strikes, government action or inaction or other acts of God (“Act of God”), provided that the Service Provider gives the Customer at least 24 hours’ notice prior to the scheduled Event. If the Service Provider complies with this part then the Customer shall be entitled to a rescheduling or postponement of the Event but shall not be entitled to a refund.

Nothing in these Terms is intended to exclude, restrict or modify any of our statutory obligations that cannot be lawfully excluded, restricted or modified.

Our Role as an Online Marketplace

Each User acknowledges and agrees that Go Love is merely an online marketplace for Service Providers to advertise their Goods and Services to Customers, and accordingly:

  • the content displayed on the Site is for your general information and use only and must be read subject to these Terms;
  • we do not make or authorise any offer or representation on the Site and we do not represent that any goods or services advertised by a Service Provider on the Site will be available at the specified price, or at all;
  • the Services advertised by Service Providers on the Site may be subject to separate terms and conditions which each Customer must comply with;
  • we do not provide any representation or warranty as to the suitability, reputation, qualifications or credentials of a Service Provider or any of its employees or contractors;
  • we do not provide any representation or warranty as to the accuracy, timeliness, performance, quality, reliability, completeness or suitability of the Listings, Services, Goods or User details which are advertised or displayed on the Site, and to the fullest extent permitted by law:
    • your use of such information or materials is entirely at your own risk;
    • it is your own responsibility to ensure that any information, materials, products or services advertised by a Service Provider on our Site meet your specific requirements;
    • we are not liable to you in respect of such information or materials displayed on the Site;
    • we are not liable for anything that occurs at an Event, nor are we liable for the conduct of, or any interactions between, any Users or Attendees (whether this occurs online, in-person or at an Event);
    • the Customer shall have no recourse against us if it suffers any loss, damage or injury of whatever description at an Event or as a consequence of purchasing Goods or Services through the Site; and
  • the Service Provider shall be liable for any such loss, damage or injury incurred by a Customer at an Event or as a consequence of purchasing Goods or Services through the Site.
Use of the Site Generally

Each User acknowledges and agrees that:

  • information and materials displayed on the Site may contain inaccuracies or errors (whether caused by a User, us, a third party or otherwise) and we reserve the right to correct any errors to the extent caused by us;
  • we do not provide any representation or warranty that our Site or anything available for download from the Site is free from viruses, corruption or other damaging or disabling programs. You must take your own precautions to ensure that your access to the Site does not expose you to viruses, malicious code or other forms of interference which may damage your computer or mobile device;
  • unauthorised access or use of the Site is strictly prohibited (including hacking);
  • no User may create a link to the Site from another website, app or document without our prior written consent (which may be given or withheld in our absolute discretion);
  • we may suspend the operation of part or all of the Site for maintenance or upgrade purposes or for any other reason at any time;
  • we may change the layout, content or any other aspect of the Site at any time;
  • you must not add to or alter or interfere with the Site in any way including without limitation as to its use, operation, functionality, structure or presentation except for entering information expressly permitted by the functions we make available on the Site and then only in accordance with these Terms;
  • we may impose limits or restrictions on your use of Go Love or terminate your account at any time in our absolute discretion and without prior notice; and
  • any data that you are permitted to enter on the Site (including any Listings or User comments) must not breach any third party intellectual property rights nor contain any computer viruses, corruption or other damaging or disabling programs and must not be defamatory, threatening, abusive, pornographic, scandalous, a breach of privacy or confidentiality, offensive, derogatory, unlawful or something that may cause harm or embarrassment to any person.
User Comments or Feedback

Go Love may allow Users to enter comments on the Site. If a User enters a comment then such User acknowledges and agrees that:

  • the views expressed are those of the party entering the information and are not to be construed as our views;
  • we accept no responsibility or liability for such information;
  • you agree not to enter anything that is defamatory, threatening, abusive, pornographic, scandalous, a breach of privacy or confidentiality, offensive, derogatory, unlawful or which may cause harm or embarrassment to any person;
  • we reserve the right without notice at any time to review, remove or block any comment or restrict or block your access to make comments;
  • you warrant that any information you provide is not in breach of any third party intellectual property rights; and
  • you agree that we may, subject to these Terms, use that information in any manner we see fit (including but not limited to marketing material and brochures, publishing testimonials on our Site, and developing your ideas and suggestions for improved products or services).
Intellectual Property

The Site may contain information or material which is owned by or licensed to us (“Our Intellectual Property”) including without limitation the design, layout, logos, trademarks, look, appearance, functionality and graphics on the Site. In addition, such information and material may be subject to copyright or other intellectual property rights.

All rights of the owner or licensor in respect of Our Intellectual Property are expressly reserved and to the fullest extent permitted by law, any reproduction in part or whole of same is prohibited. However, you are permitted to save a copy of any page of our Site (where that function exists) or print off pages of our Site for your own non-commercial, personal reference. You gain no intellectual property rights whatsoever in anything you save or print.

The Service Provider warrants that they have permission to use any intellectual property (such as trademarks, logos, registered business names etc.) which they upload to the Site in connection with any Listings made by the Service Provider. The Service Provider grants us a limited, revocable, worldwide and royalty-free licence to use such intellectual property rights (which the Service Provider agrees we may also obtain from the Service Provider’s website or social media pages) in connection with promoting Go Love and the Listings made by the Service Provider for the duration of this agreement.

Linked Sites and Disclaimer

The Site may contain links to websites owned, operated or controlled by Service Providers or other third parties (“linked sites”). The linked sites are not under our control and we are not responsible for their content or availability or any further links contained within those linked sites.

We disclaim all liability, and you agree to hold us harmless from same, for any information, materials, products or services posted or advertised at or through any of the linked sites. Without limiting the foregoing:

  • by creating a link to a linked site, we do this as a convenience only and do not endorse or recommend any products or services posted or advertised or any information or material contained in that linked site;
  • we are not liable to you for any failure of products or services posted or advertised in those linked sites or for any deficiency or incorrectness in any information or material contained in those linked sites; and
  • we do not warrant that linked sites will have the same or similar terms of use or privacy policy as we have or that the linked sites are as secure as our Site or free from computer viruses, corruption or other damaging or disabling programs and we are not liable to you in respect of such matters.

The access and/or use of linked sites is solely at your own risk.

Limitation of Liability

To the fullest extent permitted by law under no circumstances (including without limitation as a result of negligence) will we be liable for any damages, losses or expenses including without limitation direct, indirect, special, incidental, or consequential damages, losses or expenses or any damages, losses or expenses due to loss of data, income, profits, business or goodwill arising in connection with:

  • your access or use of our Site or your inability to access or use same;
  • any linked sites or access or use thereof or your inability to access or use same;
  • any failure of performance, error, omission, interruption, defect, delay in operation or transmission of our Site;
  • any computer virus or corruption or other damaging or disabling programs being present on or affecting our Site or anything available to download from our Site;
  • any fraudulent activity or unauthorised use of our Site by any person;
  • any line or system failure;
  • any information or materials found on our Site being inaccurate, untimely, unreliable, incomplete or unsuitable;
  • any comments entered on our Site;
  • you entering non-current, incomplete, improper or inaccurate information on our Site; and
  • us enforcing or attempting to enforce or delaying in enforcing any of our rights,

even if we or our representatives are advised of the possibility of such damages, losses or expenses.

To the fullest extent permitted by law:

  • all express and implied warranties, terms and conditions in relation to our obligations including those implied by use, trade, custom or otherwise are hereby excluded;
  • subject to all of the foregoing, our maximum liability to you whether under contract, in tort (including due to negligence) or otherwise is limited, at our election, to re-supplying the services, paying the costs of same, or refunding the amounts paid by you;
  • you must use your best endeavours to mitigate any loss or damage you suffer or incur;
  • any limitation of liability, disclaimers or indemnities given by you in our favour or which operate in our favour also extend in favour of our directors, officers and employees; and
  • where your account or access to the Site is terminated, all disclaimers and limitations of liability set out in these Terms will survive.

For clarity, where our liability under any provision of these Terms is expressed to be “to the fullest extent permitted by law”, then to the extent that such liability cannot be fully excluded, our maximum liability under such provisions is limited as set out in this part. Nothing in these Terms is intended to exclude, restrict or modify any of our statutory obligations that cannot be lawfully excluded, restricted or modified.

Indemnity

To the fullest extent permitted by law, you agree to indemnify us and keep us indemnified from and against all claims, demands, suits, actions, litigation, judgments, proceedings, losses, costs, damages, liabilities and expenses (including legal costs and disbursements on the higher of a solicitor/own client or full indemnity basis as well as any debt collection agency fees on a full indemnity basis) of whatever description that may be suffered, paid, incurred, instituted or defended by us, resulting from or arising out of:

  • your use of Go Love;
  • any cancellation of an Event or failure of an Event to take place;
  • anything that occurs at an Event;
  • any loss or damage caused by an Attendee at an Event;
  • any injury, illness or death of any person or damage to or loss of real or personal property arising from or relating to your use of the Site;
  • any breach of these Terms by you;
  • any negligent or wilful act or omission by you; and
  • any information that you provide via the Site or any damage that you may cause to the Site (including, without limitation, liability relating to copyright infringement, defamation, invasion of privacy and trade mark infringement).
Privacy and Personal Information

The type of personal information that we collect from Customers and/or Attendees (“Individuals”) will typically include their:

  • name
  • contact number (landline or mobile number)
  • mailing address (residential or business)
  • email address
  • date of birth
  • gender
  • allergies or medical issues (if any)
  • emergency contact name and number
  • employer or organisation that they represent and their position
  • hobbies and interests as they relate to the Services offered on Go Love
  • details of the Goods or Services previously acquired through Go Love or which they have enquired about, together with any additional information necessary to respond to their enquiries or to make a Booking
  • any additional information relating to them that they provide to us directly through the Site or indirectly through use of the Site or online presence
  • information they provide to us through customer surveys

We will collect, use and store such information in accordance with the Privacy Act and our privacy policy (if any) as may be amended from time to time.

Each Customer warrants to us that they have obtained the consent of the relevant Individual before providing information about that Individual to us. Where an Individual is under the age of 18 years, the Customer is responsible for ensuring that the parent or legal guardian of the relevant Individual has consented to the disclosure of the Individual’s personal information to us. We shall not be responsible for ensuring such consents have been obtained by the Customer.

Each User and Individual agrees that we may share the information provided by Individuals with Service Providers for the purposes of:

  • the Service Provider providing Services to the Customer at a Booking or Event;
  • the Service Provider updating their administrative records or for compliance purposes; and
  • any other purpose as agreed between the Individual and Service Provider.

Each Service Provider may have its own privacy policy governing the collection, use and disclosure of the personal information of Individuals. The Service Provider is responsible for complying with its own privacy policy (if any) and the Privacy Act in relation to its use of such data. Each User and Individual agrees that we shall not be responsible for the Service Provider’s use or disclosure of Individuals’ personal information.

The Customer is responsible for ensuring that all information about an Individual that they provide to us is accurate and up to date. The Customer must notify us as soon as possible to update any information which is inaccurate, out-of-date, incomplete or misleading.

Data Security

We store information in paper-based files and/or other electronic record keeping methods in secure databases (including trusted third party storage providers). We take reasonable steps to protect Individuals’ personal information from misuse, interference and loss and from unauthorised access, modification or disclosure. We maintain computer and network security, for example, we use firewalls (security measures for the internet) and other security systems such as user identifiers and passwords to control access to our computer systems.

Unfortunately, the transmission of data over the internet is not absolutely secure. We cannot guarantee the security of data transmitted by you as a User, and our Site does not necessarily use encryption or other technologies to ensure the secure transmission of information via the internet. Any transmission of data is undertaken at your own risk. We encourage all Users to exercise care when transmitting their personal information over the internet, and to install the latest up-to-date anti-virus software.

Cookies

Cookies are small pieces of text information, which are stored by your internet browser on your computer’s hard drive. These cookies are completely anonymised and contain no personal information. Most of the cookies used by our Site are deleted from your hard drive at the end of the browser session (so-called session cookies). However, some cookies remain on your computer and make it possible for us to recognize your computer the next time you visit (so-called permanent cookies).

Cookies simplify your use of our Site and are used to make our Site pleasant and easier to use. Most browsers automatically accept cookies. However, you can configure your browser so that it does not accept or store cookies. Details of how to do this can be found in the operating instructions or help files of your browser. If you opt out of the use of cookies, your ability to use every function on this Site to its fullest extent could be limited.

Third Party Websites

We may use social media plugins (e.g. Facebook, Twitter etc.) on this website. These platforms have their own privacy policies which we have no control over.

If you are logged in at a social media provider’s site while simultaneously visiting our Site, the provider may be able to track your visit using your network account. If you use the plugin functions (e.g. clicking on the “Like” button, posting a comment etc.), this information is similarly transmitted from your browser directly to the particular social network and possibly stored there. The purpose and the extent of the collection, further processing and use of the data by the networks can be found in the privacy policies of Facebook and Twitter et al.

If the User does not want any of these plugins to be loaded, it is recommended to log out of the particular social media service. In addition, various browsers can be set or upgraded with add-ons (e.g. Facebook blocker) so that the social media plugins are not loaded.

If you link and/or register your account with us using Facebook, Twitter or a similar third party service provider, then you consent to us using data from such third party service provider to populate your User profile with Go Love.

Complaints and Disputes

Any User may make a complaint by notifying us via email at contact@golove.com.

Where a User notifies us of a dispute, they must provide full written particulars of the dispute. If we cannot resolve the dispute with you within ten (10) Business Days after receiving notice of the dispute, then each party agrees to nominate one (1) representative to meet in Sydney, NSW to attempt to resolve the dispute. If the parties still cannot resolve the dispute within twenty (20) Business Days of the initial notice of the dispute, then either party can bring proceedings in a court of competent jurisdiction. We and each User agree not to bring legal proceedings against each other unless the party bringing the proceedings has first complied with the obligations set out in this paragraph. Whilst a dispute is on foot, the parties agree to continue to perform their respective obligations in accordance with these Terms.

Nothing in these Terms prevents a party from seeking urgent interlocutory, injunctive or declaratory relief from a court of competent jurisdiction.

Amendments

We reserve the right to amend, vary or replace any of these Terms at any time with or without notice to you. Your continued use of the Site following such amendment of these Terms will represent an agreement by you to be bound by the Terms as amended. We recommend you review the Terms for amendments each time you use the Site and before making any Bookings/Listings. Should we choose to provide you with notice of amended terms, you agree to receive email notification of the amendments (to your nominated email address per your User registration) from us or a third party.

Severability

Any provision of these Terms which is prohibited or unenforceable in any jurisdiction shall, as to that jurisdiction, be ineffective to the extent of that prohibition or unenforceability, without invalidating the remaining provisions of these Terms or affecting the validity or enforceability of that provision in any other jurisdiction.

Waivers

The failure to exercise or delay in exercising by any party of any right conferred by these Terms or at law shall not operate as a waiver thereof, and the single or partial exercise of any right by that party shall not preclude any other or further exercise of that or any other right by that party.

Assignment

You cannot assign your rights or obligations under these Terms.

Relationship between Parties

The User acknowledges and agrees that:

  • the relationship between the Service Provider and us is that of independent contractors only;
  • each Service Provider and Customer is responsible to each other with respect to each Booking;
  • we do not provide any goods or services to Customers, and the Service Provider is not acting on our behalf in providing goods or services to Customers;
  • the Service Provider is not an employee, subcontractor, agent, representative, partner or joint venturer of ours; and
  • we are the Service Provider’s agent for the purposes of advertising and arranging Listings and receiving payment from Customers only.
Governing Law

These Terms are governed by, and you agree to submit to, the laws applicable in New South Wales.

Jurisdiction

You agree to submit to the jurisdiction of the courts of New South Wales and any Federal Courts of Australia in respect of any legal action or proceedings with respect to these Terms.

July 2022

Do you have any questions?See FAQ