Welcome to Go Love. By accessing our Site you agree to comply with and be bound by the following terms and conditions (“Terms”) which govern our relationship with you. If you do not agree to our Terms, then you must not access our Site or advertise or acquire any Goods or Services through our Site.
Unless the context otherwise requires:
You may access our Site as a guest or as a registered User. However, we recommend you set up an account as many of the core features of Go Love (such as making Bookings or Listings) are only available to registered Users.
To become a registered User on Go Love, you must provide your:
and any other information we may reasonably request from time to time.
In registering as a User, you warrant that the information you provide is accurate and complete. You agree to indemnify us against any loss or damage arising from the information you supply being inaccurate or incomplete. You agree to keep your registered User details current at all times by updating your account details (where necessary) on the Site.
You agree to provide us with all information reasonably requested by us to enable us to verify that any person operating a User account has the requisite authority or permission of the relevant company, partnership or entity.
You must not use another User’s account without permission.
You must keep your password secure as you are solely responsible for any activity on your account. You agree to notify us immediately if you become aware of any security breach or any unauthorised use of your password or account.
We reserve the right to suspend or terminate your account without notice for any reason whatsoever including, without limitation, if:
You must be at least eighteen (18) years old to register as a User or to advertise or acquire Goods or Services through the Site. Persons under eighteen (18) years old must have their parent or legal guardian act on their behalf.
If you make a Listing or Booking on the Site, then you warrant to us that you:
Customers may use Go Love to:
A Customer must provide any information reasonably requested by us or a Service Provider in order to confirm a Booking.
If a Customer has any enquiries or wishes to make any changes to a Booking then they must contact the Service Provider directly (the Service Provider’s contact information will be available on the Listing or in the Booking confirmation email sent to the Customer).
The Customer shall be responsible for the behaviour and conduct of each Attendee at an Event.
Service Providers may use Go Love to:
Service Providers may create a Listing in respect of the following activities:
The Service Provider may also provide Goods to a Customer at an Event. The Service Provider is responsible for ensuring that all Goods and Services are appropriate for children.
In respect of each Listing, the Service Provider may include the following information:
The Service Provider is responsible for ensuring that all information contained in a Listing is correct. The Service Provider must promptly notify us if any changes to any Listings are required. We will aim to action any updates within twenty four (24) hours of receiving notification from the Service Provider.
The relevant details of the Customer and the Booking will be sent to the Service Provider prior to the Service Provider confirming the Booking. The Service Provider shall be responsible for all aspects of the after-sale booking and related customer service including:
We accept no responsibility and make no representation or warranty in respect of any information contained in:
Each Service Provider warrants that it has obtained, and will maintain, all necessary qualifications, accreditations, licences, insurances (including public liability insurance and workers compensation insurance) and other credentials necessary or desirable for the provision of the Goods or Services the subject of a Booking. The Service Provider shall ensure that each person who provides Goods or Services on its behalf holds the relevant Working with Children Checks (if applicable). We shall not be responsible for verifying such information or credentials.
We reserve the right to cancel a Listing or Service Provider account for any reason, including where we determine in our absolute discretion that:
A Booking shall only be confirmed when:
The Customer will receive a confirmation email from us as soon as practicable after the Booking is confirmed by the Service Provider. If, however, the Booking is not accepted by the Service Provider within 24 hours then we will notify the Customer by email and refund the Fee in full.
It is the responsibility of the Service Provider to disclose on their profile if their business is registered for GST. All experiences listed on Go Love are inclusive of GST. The Tax Invoice will be automatically generated by the Go Love systems for the paying customer and a Bill for the Service Provider against our commissions. The invoices and bills are available on the Go Love platform within respective user profiles.
Where payment is made on our Site by credit card, merchant fees may apply.
The Service Provider agrees that we may deduct from the Fee our Commission. The Commission is paid to us by the Service Provider in consideration of our having facilitating the transaction between the Customer and the Service Provider, and shall not be deemed a payment by the Customer to us for any goods or services.
The Customer may elect to direct 5% of the total 17% Fee to a participating P&C Committee as a fundraising initiative. This amount shall be deducted from the Commission payable to us.
After a booking is accepted by the Service Provider we will transfer 40% of the Fee (less our Commission and any applicable merchant fees) to the Service Provider as an advance payment within 2 business days of the confirmation of booking. The balance of the Fee will be transferred to the Service Provider’s nominated account twenty four (24) hours after the Event unless we receive notice from the Customer of a dispute, in which case we will hold the balance of the Fee pending resolution of the dispute in accordance with these Terms.
We reserve the right to introduce further fees and charges from time to time by giving notice to the User. Any new or changed fees will apply at the next transaction after the User has been given notice and accepted our Terms. A User may terminate their account at any time or cease entering into transactions on our Site if they do not agree to our Terms as amended from time to time.
In the event that a Customer cancels a Booking through no fault of the Service Provider or us, we will refund 50% of the Fee
The Service Provider agrees that where a Customer cancels a Booking and the Fee is partly refundable under this part, then the Service Provider must reimburse us for the full amount of any advance payments of the Fees received by it in respect of the cancelled Booking. After refunding the Customer we will transfer the balance of the Fee (less the applicable Customer refund) to the Service Provider after first deducting the full rate of our Commission and any applicable merchant fees and administration fees from the Fee.
Where the Fee is partly refundable under this part, we will reimburse the Customer for any merchant fees, provided however that if the Customer cancels 2 or more Bookings within a 12 month period then we reserve the right to:
The Customer may request a rescheduling or postponement of the Event on up to 2 occasions per Event, and it is at the discretion of the Service Provider to accept or reject such request. If the Service Provider does not agree to the rescheduling or postponement, or if the Customer seeks to reschedule or postpone an Event for the third time, then such request shall be deemed to be a cancellation of the Booking by the Customer and the provisions of this part shall apply.
The Customer shall be entitled to a full refund of the Fee where there is a cancellation by the Service Provider or by the Customer as a direct result of an error or omission by the Service Provider or us (other than an Act of God). This includes cases where the Customer or Service Provider cancels the Booking due to:
If a Customer believes it is entitled to a refund under this part, then the Customer must notify us within 24 hours of the cancellation. If we determine that a refund is permitted under this part, we will refund the full amount of the Fee to the Customer including any merchant fees.
The Service Provider must reimburse us for the full amount of the Fees received by it in respect of the cancelled Booking plus our Commission and any merchant fees charged to us in respect of the cancelled Booking, unless we are at fault for the cancellation. We shall only be at fault where the refund was directly caused or contributed to by our act or omission (for example, we neglected to update the Listing within 24 hours of notice from the Service Provider, or we incorrectly updated the Listing details).
Notwithstanding anything to the contrary contained in these Terms, the Service Provider may postpone (but not cancel) an Event due to any circumstance beyond its reasonable control including but not limited to fire, flood, storm, earthquake, war, terrorism, national emergency, civil commotion, strikes, government action or inaction or other acts of God (“Act of God”), provided that the Service Provider gives the Customer at least 24 hours’ notice prior to the scheduled Event. If the Service Provider complies with this part then the Customer shall be entitled to a rescheduling or postponement of the Event but shall not be entitled to a refund.
Nothing in these Terms is intended to exclude, restrict or modify any of our statutory obligations that cannot be lawfully excluded, restricted or modified.
Each User acknowledges and agrees that Go Love is merely an online marketplace for Service Providers to advertise their Goods and Services to Customers, and accordingly:
Each User acknowledges and agrees that:
Go Love may allow Users to enter comments on the Site. If a User enters a comment then such User acknowledges and agrees that:
The Site may contain information or material which is owned by or licensed to us (“Our Intellectual Property”) including without limitation the design, layout, logos, trademarks, look, appearance, functionality and graphics on the Site. In addition, such information and material may be subject to copyright or other intellectual property rights.
All rights of the owner or licensor in respect of Our Intellectual Property are expressly reserved and to the fullest extent permitted by law, any reproduction in part or whole of same is prohibited. However, you are permitted to save a copy of any page of our Site (where that function exists) or print off pages of our Site for your own non-commercial, personal reference. You gain no intellectual property rights whatsoever in anything you save or print.
The Service Provider warrants that they have permission to use any intellectual property (such as trademarks, logos, registered business names etc.) which they upload to the Site in connection with any Listings made by the Service Provider. The Service Provider grants us a limited, revocable, worldwide and royalty-free licence to use such intellectual property rights (which the Service Provider agrees we may also obtain from the Service Provider’s website or social media pages) in connection with promoting Go Love and the Listings made by the Service Provider for the duration of this agreement.
The Site may contain links to websites owned, operated or controlled by Service Providers or other third parties (“linked sites”). The linked sites are not under our control and we are not responsible for their content or availability or any further links contained within those linked sites.
We disclaim all liability, and you agree to hold us harmless from same, for any information, materials, products or services posted or advertised at or through any of the linked sites. Without limiting the foregoing:
The access and/or use of linked sites is solely at your own risk.
To the fullest extent permitted by law under no circumstances (including without limitation as a result of negligence) will we be liable for any damages, losses or expenses including without limitation direct, indirect, special, incidental, or consequential damages, losses or expenses or any damages, losses or expenses due to loss of data, income, profits, business or goodwill arising in connection with:
even if we or our representatives are advised of the possibility of such damages, losses or expenses.
To the fullest extent permitted by law:
For clarity, where our liability under any provision of these Terms is expressed to be “to the fullest extent permitted by law”, then to the extent that such liability cannot be fully excluded, our maximum liability under such provisions is limited as set out in this part. Nothing in these Terms is intended to exclude, restrict or modify any of our statutory obligations that cannot be lawfully excluded, restricted or modified.
To the fullest extent permitted by law, you agree to indemnify us and keep us indemnified from and against all claims, demands, suits, actions, litigation, judgments, proceedings, losses, costs, damages, liabilities and expenses (including legal costs and disbursements on the higher of a solicitor/own client or full indemnity basis as well as any debt collection agency fees on a full indemnity basis) of whatever description that may be suffered, paid, incurred, instituted or defended by us, resulting from or arising out of:
The type of personal information that we collect from Customers and/or Attendees (“Individuals”) will typically include their:
Each Customer warrants to us that they have obtained the consent of the relevant Individual before providing information about that Individual to us. Where an Individual is under the age of 18 years, the Customer is responsible for ensuring that the parent or legal guardian of the relevant Individual has consented to the disclosure of the Individual’s personal information to us. We shall not be responsible for ensuring such consents have been obtained by the Customer.
Each User and Individual agrees that we may share the information provided by Individuals with Service Providers for the purposes of:
The Customer is responsible for ensuring that all information about an Individual that they provide to us is accurate and up to date. The Customer must notify us as soon as possible to update any information which is inaccurate, out-of-date, incomplete or misleading.
We store information in paper-based files and/or other electronic record keeping methods in secure databases (including trusted third party storage providers). We take reasonable steps to protect Individuals’ personal information from misuse, interference and loss and from unauthorised access, modification or disclosure. We maintain computer and network security, for example, we use firewalls (security measures for the internet) and other security systems such as user identifiers and passwords to control access to our computer systems.
Unfortunately, the transmission of data over the internet is not absolutely secure. We cannot guarantee the security of data transmitted by you as a User, and our Site does not necessarily use encryption or other technologies to ensure the secure transmission of information via the internet. Any transmission of data is undertaken at your own risk. We encourage all Users to exercise care when transmitting their personal information over the internet, and to install the latest up-to-date anti-virus software.
Cookies are small pieces of text information, which are stored by your internet browser on your computer’s hard drive. These cookies are completely anonymised and contain no personal information. Most of the cookies used by our Site are deleted from your hard drive at the end of the browser session (so-called session cookies). However, some cookies remain on your computer and make it possible for us to recognize your computer the next time you visit (so-called permanent cookies).
We may use social media plugins (e.g. Facebook, Twitter etc.) on this website. These platforms have their own privacy policies which we have no control over.
If you are logged in at a social media provider’s site while simultaneously visiting our Site, the provider may be able to track your visit using your network account. If you use the plugin functions (e.g. clicking on the “Like” button, posting a comment etc.), this information is similarly transmitted from your browser directly to the particular social network and possibly stored there. The purpose and the extent of the collection, further processing and use of the data by the networks can be found in the privacy policies of Facebook and Twitter et al.
If the User does not want any of these plugins to be loaded, it is recommended to log out of the particular social media service. In addition, various browsers can be set or upgraded with add-ons (e.g. Facebook blocker) so that the social media plugins are not loaded.
If you link and/or register your account with us using Facebook, Twitter or a similar third party service provider, then you consent to us using data from such third party service provider to populate your User profile with Go Love.
Any User may make a complaint by notifying us via email at email@example.com.
Where a User notifies us of a dispute, they must provide full written particulars of the dispute. If we cannot resolve the dispute with you within ten (10) Business Days after receiving notice of the dispute, then each party agrees to nominate one (1) representative to meet in Sydney, NSW to attempt to resolve the dispute. If the parties still cannot resolve the dispute within twenty (20) Business Days of the initial notice of the dispute, then either party can bring proceedings in a court of competent jurisdiction. We and each User agree not to bring legal proceedings against each other unless the party bringing the proceedings has first complied with the obligations set out in this paragraph. Whilst a dispute is on foot, the parties agree to continue to perform their respective obligations in accordance with these Terms.
Nothing in these Terms prevents a party from seeking urgent interlocutory, injunctive or declaratory relief from a court of competent jurisdiction.
We reserve the right to amend, vary or replace any of these Terms at any time with or without notice to you. Your continued use of the Site following such amendment of these Terms will represent an agreement by you to be bound by the Terms as amended. We recommend you review the Terms for amendments each time you use the Site and before making any Bookings/Listings. Should we choose to provide you with notice of amended terms, you agree to receive email notification of the amendments (to your nominated email address per your User registration) from us or a third party.
Any provision of these Terms which is prohibited or unenforceable in any jurisdiction shall, as to that jurisdiction, be ineffective to the extent of that prohibition or unenforceability, without invalidating the remaining provisions of these Terms or affecting the validity or enforceability of that provision in any other jurisdiction.
The failure to exercise or delay in exercising by any party of any right conferred by these Terms or at law shall not operate as a waiver thereof, and the single or partial exercise of any right by that party shall not preclude any other or further exercise of that or any other right by that party.
You cannot assign your rights or obligations under these Terms.
The User acknowledges and agrees that:
These Terms are governed by, and you agree to submit to, the laws applicable in New South Wales.
You agree to submit to the jurisdiction of the courts of New South Wales and any Federal Courts of Australia in respect of any legal action or proceedings with respect to these Terms.