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FAQs

Understanding GoLove

Understanding GoLove

GoLove connects parents, family members, schools, vacation care and corporate organisations to enrich the lives of kids and young family members, by promoting local educational and entertainment experiences that they can easily discover and book on the GO.

Our professional marketplace and bespoke sales & marketing support enable service providers to nurture and expand their business by building strong connections with parents, schools and corporate organisations.

School P&Cs are supported by the community through sponsorship earned when booking experiences that kids LOVE, whilst connecting to the wider community through the promotion of local GoLove Providers.

For more information, check out our How GoLove Works page.

GoLove is available on computers, laptops, tablets and other mobile devices on the following domain: www.GoLove.com

GoLove does not currently have an app, but our mobile website is functional, clear, and easy to use.

Simple! Just click on the Sign Up and follow the steps to create your own GoLove account.

GoLove Providers are service providers pursuing the growth of their business and wanting to connect with local schools and parents, family members, schools, vacation care and corporate organisations. GoLove supports them through its online marketplace that allows streamlined transactions for their business services. The Service Providers are not employed by GoLove but are vetted for WWCC, insurance and risk assessments to ensure a high level of safety and quality for the Customers booking their services.

Customers include anyone who is exploring exciting opportunities and quality experiences for kids. Such as parents, family members, friends, schools, vacation care and corporate organisations.

Parent & Citizen Associations are part of the school community who work towards achieving the best possible outcomes for students. GoLove sponsors school P&Cs that are seeking support for their school initiatives and want to be connected with the wider community. They can book providers and nominate their school P&C.

GoLove is a place where you can explore a local network for kids’ experiences and activities. This is not limited to but includes exciting services within the party planning industry such as: pony parties, themed parties, pool parties, martial arts, music lessons and so on. You can organise, book and manage all elements of a party or activity in one place! Let's Go!

GoLove is currently available in NSW. If you are from another state yet keen to join the GoLove Community please sign up here. We will notify you when we have gone ‘live’ in your state!

Yes! You can find us on:

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GoLove Customers

Sign Up

Yes! To make and manage your bookings we need you to sign up and create your account so that you can access it at any time. You can sign up from the Homepage or choose your Experience, book and sign up during checkout.

It’s as simple as 1, 2, 3… Click here and enter your email address and password. Then choose ‘Book an Experience’ and it will ask you for your mobile number and address (for invoicing purposes) to create your account. This information is secure and kept confidential. We have made it convenient so that you can also sign up during check-out when booking an Experience.

Before you can make a booking request, you have to sign up as a Customer. On the check-out page, you will be prompted to enter the same details as above. After you sign up you can proceed to enter your payment details to request a booking.

No, it’s free! You can do it whilst booking an Experience Let's Go!

Unfortunately, if you have already used your personal email address to sign up as a Customer, our system requires that you use a different email address when signing up as a GoLove Provider.

Wow! You’re busy. You can sign up as all three, however, each registration requires different email addresses:

•To book Experiences as a Customer, sign up here.

•To set up your business on GoLove, sign up here. Please note you will need your profile and business details ready.

•To raise revenue for your School P&C through sponsorships, activate here. Please note you will need your school P&C contact and organisation details ready.

It is advisable to sign up with your business email address and keep your personal email for when you book through GoLove for a personal booking.

Account Management

Yes! Once you sign up with GoLove, you will have access to your dashboard where you can edit your profile details, manage your bookings and/or explore new experiences.

Click on the ‘forgot password’ link found on the sign in page. Enter the email address that you have used to sign up with GoLove. Please follow the instructions sent to you via email.

Yes! You will get both email and SMS notifications about your booking/s therefore you must keep your contact details up to date.

Sign in to access your GoLove Dashboard. You can then click on the pencil icon, next to the Edit Profile Image button and upload your picture. You can personalise your dashboard further by adding a Banner Image. Both features are only visible to you.

Sign in to access your GoLove Dashboard. You can then click on ‘Your Profile’ and you can edit your details in each field accordingly. Make sure you submit all changes.

Bookings

An ‘Experience’ is the GoLove terminology for a service offered by a GoLove Provider for a variety of children’s entertainment and educational activities.

Click here get to our home page then simply enter your search criteria and start exploring!

A quick method to locate a range of experiences under a particular theme is to use ‘Fun Tags’. For instance, if your family homeschools and is looking for activities, all you have to do is click on the "Homeschoolers" icon, and a list of all the suitable experiences will be displayed.

GoLove has 13 main categories such as; Active and Sports, Animals, Art and Creativity, Cultural and Community, Educational Workshops/Classes, Food Experiences, Glitz and Glamour, Music and Theatre, Outdoors, Party and Events, and STEAM. For your convenience, we have put Sub-Categories under each one so you can search for exactly what you need.

For your convenience, GoLove has categorised experiences into 4 age categories. Babies & Toddlers (0-4), Early Primary ( 5-8), Primary Schoolers (9-12) and High Schoolers (13+). Simply, click on the ‘Who’s it for’ tab on the homepage or within the Fun Tags search criteria.

Yes, click on the ‘Where’ tab on the search area of the homepage.

We are working on providing a diverse range of experiences for you to choose from, however, if you are unable to find a specific experience please contact us with the details of what you are looking for and we will try our best to provide a solution.

So you have explored the various Experiences available on GoLove and found what you are looking for, what’s next?

1 Make sure you have read through the Experience details carefully (including any Additional Information that is stated by the GoLove Provider)

2 Select the Package you would like to book. You can view the Package’s details by clicking on the ‘Details’ that is underlined next to the price

3 Select the date and time you would like to request the booking

4 Select any Optional Extras you would like to add to your Experience

5 Check your selection before you press ‘Request Booking’ (you can use the x icon to delete your selection)

6 Sign in or Sign up to your account to continue with your booking request

7 Use one of the payment methods displayed (payment is immediately taken and held securely in an escrow account with Stripe until the GoLove Provider accepts your booking)

8 If you have chosen a Mobile experience, you will need to enter an address for the GoLove Provider to carry out your selected Experience

9 For ‘Set Location’ experiences, the ‘Experience Location’ will be displayed below the payment method

10 You may wish to leave a note to the Provider about your booking. For example, someone may have an allergy or dietary requirement that needs noting or you could consider providing instructions for reaching your house and parking details

11 If you have a Voucher Code, click on the underlined ‘Discount Code?’, add it and click on ‘Apply’. (for more information see the Discount Codes section)

12 You must accept the Refund Policy & Terms and Conditions, after which you can click on the ‘Pay Now’ button

13 Once ‘Pay Now’ has been clicked, a booking request is sent to the Provider

14 The GoLove Provider has 24 hours to confirm this booking. Please note that if they do not confirm within this time you will receive a full refund. Bookings for the next day have to be responded to within 5 hours

15 Once the booking has been requested, you will be taken to a new screen and a booking reference number will be displayed, which you can add to your calendar

16 The last step in the booking process is to select a School P&C for sponsorship.

An Experience can be booked 12 months in advance.

Usually, our GoLove Providers are very specific about the suburbs they cover. If you would still like to request a particular Provider, please send an enquiry to Team GoLove and we will endeavour to follow up on your behalf.

When your booking is accepted, you are sent an email with the booking details, in that there will be, ‘Additional Information’. This has important details that may be required for the provider to carry out the experience e.g. a parking space close to the venue (Providers may have heavy goods to offload), a table, an electric socket, enough space for animals or a bouncing castle. Such requests can be essential for the Provider to provide the best experience.

Payment methods

You have the choice of using the following methods when making a payment:

Apple Pay

Google Pay

Card payments: We accept all major cards, simply add your card details and request a booking.

Of course! We will send you an SMS and an email with the details of your accepted booking.

Absolutely! You can book multiple Experiences on GoLove. One of the benefits of booking through GoLove is that all your events are in one place and are easy to manage. You will have to make separate bookings for each Experience. We are working towards a shopping cart feature!

Payment on GoLove is through a secure escrow system that is powered by our world-class payment provider, Stripe! Here’s how it works:

•When you book an Experience, payment is immediately taken from your card. It’s held securely in an escrow account with Stripe until the GoLove Provider accepts your booking.

•The payment is then processed and 40% of the amount is paid to the GoLove Provider as a deposit

•The remaining amount is held by GoLove until your booked Experience is completed.

•Upon completion, you have 24 hours to raise a complaint if needed, otherwise the remaining funds will be transferred to the GoLove Provider within 3-7 business days.

•Then 15% of the GoLove revenue is given as sponsorship to your nominated school P&C.

We’ve created this payment system to be fair for everyone, to create peace of mind and a secure way to give and receive payments.

Yes, we will send you an email notification with all your GoLove Experience details 24 hours before the experience takes place.

No, you only pay the listed amount for your booking including any Optional Extras added on to your Package.

Payment on GoLove is through a secure escrow system that is powered by our world-class payment provider, Stripe.

Bookings are created once your payment is processed therefore, if you are not notified that a payment has been made then please contact us so that we can follow up with this issue.

Discounts

The discount voucher needs to be applied during check-out, in the section called ‘Discount Code’. Add the Voucher Code and click on ‘apply’. Once applied, the voucher value will automatically reduce your total price. Continue to follow the checkout process to complete the booking.

The date can be found on the voucher, please avail the discount before it expires.

No. Please use your voucher before it expires.

No. The code can only be used once.

Please send an enquiry to Team GoLove and we will endeavour to help you out.

If your booking was not accepted or cancelled by the Service Provider, your Voucher Code will be revalidated, so you can use it on another Experience. In the event of your cancellation, the Voucher Code will become void.

Sponsorships

Kindness is giving to others and our vision is to partner with communities around the world for the welfare of as many children as possible. Every child deserves the opportunity to be educated and ultimately live life to their highest potential. We want to create a culture of inspiration, love, and sharing so that every individual feels valued. That’s what makes us GoLove.

Sponsoring a school is GoLove’s commitment to the community, it doesn’t cost you anything but offers an opportunity to ‘pay it forward’ through your booking. GoLove sponsors a portion of its proceeds to a School P&C of your choice. Through collaborative support, we can ensure every child benefits, and that’s a big win for the community.

It doesn’t cost you anything but offers an opportunity to ‘pay it forward’ through your booking. GoLove sponsors a portion of its proceeds to a School P&C of your choice

After you have paid for your booking, and a request has been sent to the GoLove Provider you will be directed to a page where you can nominate your school. The names of the schools are pre-generated, once you start typing the name of the school, it will appear for you to select and then you can click ‘Sponsor Now’. You can choose to save that school choice for future bookings.

The school will receive notification that a sponsorship has been made once the event is completed. The P&C will receive your sponsorship within 3-7 working days. They will NOT have the details of who has nominated them.

The best way is to contact Team GoLove and we can let you know if the school has activated their account. If they haven’t we will contact the school on your behalf and inform them of the GoLove community initiative.

Absolutely! Customers can sponsor any school that they wish to support.

Please contact Team GoLove at your earliest convenience and we will do our due diligence. In your sponsorship page, leave it blank and once the school has been reviewed we will pay the sponsorship as normal.

Yes, without a doubt, provided you have your documentation and are a registered not-for-profit. Your homeschool community can be nominated with each booking you make, and we can put it into our systems. To find out if your community qualifies, get in touch with Team GoLove.

Absolutely! You can sponsor your School P&C.

If you are a corporate organisation that supports a registered children’s charity, we will endeavour to support that charity if you make a booking through GoLove. To find out if your chosen children’s charity qualifies, get in touch with Team GoLove

Reschedules for Customers

Yes, here is the process to reschedule the experience more than 24 hours before the experience start time:

Sign in to your account and press the ‘Bookings’ tab

• Under the ‘Actions’ column you will see a grey button marked ‘Reschedule’.

• After you press ‘Reschedule’ there will be a pop-up confirming the date and time of your booking. If you change your mind, you can ‘cancel’ the request at this point. If you are ready to reschedule, press the button marked ‘Yes, request reschedule.’

• Once you have clicked the reschedule button you will be prompted to leave a message. You need to provide a concise and appropriate reason as well as alternative dates and times. Click on the ‘Submit’ button to forward your request to the Provider.

• Your request will be sent to the GoLove Provider who will be prompted to contact you via phone. They will have 36 hours to respond to your request. If they cannot reach you, they will submit an alternative date and time for you to review.

• You will be notified of the alternative date and time from the Provider via SMS & email. Click on the ‘Red’ button saying 'Review'. Respond to this within 24 hours otherwise the booking will revert to the original date and time. The link will take you to your dashboard where you will see a prompt stating ‘Action required’ in your Bookings tab.

• In your Bookings tab (personal dashboard) you will see a red button under actions marked 'Resolve'. You will have the option to accept or decline the alternative date and time.

• If you accept the suggestion, a new date and time will be sent to you and the GoLove Provider.

• If you decline the suggestion, the booking will revert to the original date and time.

Any reschedule requests made by the Customer must be actioned by the GoLove Provider through their dashboard. They have the ownership of the changes, however the Customer has to accept or decline those changes.

The GoLove Provider also has the option to decline your request which means you may need to cancel the booking. Please refer to our T&Cs for more information about cancellations and refunds.

Follow the same steps as above, however, note that the time for the Provider to respond to your reschedule request is greatly reduced. GoLove advises that you contact Team GoLove at your earliest in case you do not hear back.

Yes, they can reschedule a booking, but the process is slightly different. You will receive a courtesy email, the moment a GoLove Provider prompts a reschedule for your booking. The Service Providers are requested to contact the Customer in the first instance and then submit the new alternative date and time through mutual discussion. If they are unable to contact the Customer, they can submit an alternative date and time online via GoLove account. This will be sent to the Customer to accept or decline. If there is no mutual agreement on the reschedule request, the Service Provider may have to cancel the booking. Please refer to our T&Cs for more information about cancellations and refunds.

Customers can ‘Decline’ the rescheduled request, and the booking will revert to its original date and time. If the GoLove Provider cancels the booking, you will receive a 100% refund on your booking. See Cancellations, Reschedules & Refund Policies.

This simply means that a GoLove Provider has attempted to reschedule your booking and you are required to respond within 24 hours, or at the earliest if the reschedule has been attempted less than 24 hours before the experience start time.

This simply means that a GoLove Provider has attempted to reschedule your booking or has responded to your request to reschedule with an alternative date and time for you to review. You may accept or decline this request.

Cancellations

Customers can cancel a booking at any time, but there are some strict guidelines on how many times you can do that in a year and the refund policy associated with when you do it. (time after a booking is made and time before it’s accepted)

Scenario Time Refund*
Customer GoLove Provider
A Customer has requested a booking and decides to cancel BEFORE the GoLove Provider has accepted the booking request (they have 24 hours to respond to your request) 100% refund
AFTER the GoLove Provider has accepted the booking request, but more than 24 hours prior to the experience start time 50% refund GoLove Provider keeps the 40% deposit
AFTER the GoLove Provider has accepted the booking request, but less than 24 hours prior to the experience start time Non-refundable GoLove Provider keeps the 40% deposit
A GoLove Provider declines or does not respond to a new booking within 24 hours of a new booking request 100% refund
A GoLove Provider cancels an accepted booking more than 24 hours prior to the experience start time 100% refund GoLove Provider needs to refund the 40% deposit
A rescheduling request was initiated by the Customer and an alternative date/time cannot be agreed upon. If the original booking can’t be honoured, the booking has to be cancelled by the Customer more than 24 hours prior to the experience start time 50% refund GoLove Provider keeps the 40% deposit
A rescheduling request was initiated by the Service Provider and an alternative date/time can’t be agreed upon or the original booking can’t be honoured. The booking has to be cancelled by GoLove Provider more than 24 hours prior to the experience start time 100% refund GoLove Provider needs to refund the 40% deposit
A rescheduling request was initiated by the Customer and an alternative date/time cannot be agreed upon. If the original booking can’t be honoured, the booking has to be cancelled by the Customer less than 24 hours prior to the experience start time Non-refundable GoLove Provider keeps the 40% deposit

*cancellations will incur a transaction fee that has to be paid by the individual that is cancelling the booking.

Here is the process to cancel the experience:

Sign in to your account and press the ‘Bookings’ tab

• Under the ‘Actions’ column for your booked experience there is a red button labelled 'Cancel'. Click on that button and leave a reason for cancelling.

• After you have submitted the request to cancel the booking, a confirmation email will be sent to the GoLove Provider.

• If you change your mind about cancellation, you need to press the ‘x’ at the top of the pop up to exit. Do not click ‘Cancel Booking’.

We have a strict policy on cancellations to avoid disappointment and to make the process fair. Customers and GoLove Providers can only cancel 2 bookings in any given year for the same Experience.

In the unfortunate event of an experience cancellation, the secured funds will be returned to the same payment method you used during the booking process. For more information on refunds, see Cancellation, Reschedules and Refund Policies.

No, unfortunately, GoLove Admin is unable to cancel on your behalf. In case there is an emergency, and you are unable to cancel an event, you can contact Team GoLove with your request and we will endeavour to assist in any way we can.

You can contact Team GoLove with your request and we will endeavour to assist in any way we can. If it’s found that the cancellation reason doesn’t follow the Community Guidelines we will action it accordingly.

Complaints

If you are not satisfied and have an issue with your experience, you have 24 hours to report an issue. Following are the stages for the process:

•Stage 1 - Let us know what's happened

•Stage 2 - GoLove reviews the details

•Stage 3 - GoLove makes a decision

Sign In to your account on GoLove

• Click the ‘Bookings’ tab to find your ‘Completed’ booking

• Click the ‘Report issue’ button which will only be available for 24 hours after your completed event

• Write the specific details of your complaint in the pop-up and click ‘submit’.

Team GoLove will endeavour to address your concerns by contacting you at the earliest.

Refunds

GoLove T&Cs have specific guidelines on the Refund Policy. The refunds on cancellations are dependent on one of the following scenarios:

Scenario Time Refund*
Customer GoLove Provider
A Customer has requested a booking and decides to cancel BEFORE the GoLove Provider has accepted the booking request (they have 24 hours to respond to your request) 100% refund
AFTER the GoLove Provider has accepted the booking request, but more than 24 hours prior to the experience start time 50% refund GoLove Provider keeps the 40% deposit
AFTER the GoLove Provider has accepted the booking request, but less than 24 hours prior to the experience start time Non-refundable GoLove Provider keeps the 40% deposit
A GoLove Provider declines or does not respond to a new booking within 24 hours of a new booking request 100% refund
A GoLove Provider cancels an accepted booking more than 24 hours prior to the experience start time 100% refund GoLove Provider needs to refund the 40% deposit
A rescheduling request was initiated by the Customer and an alternative date/time cannot be agreed upon. If the original booking can’t be honoured, the booking has to be cancelled by the Customer more than 24 hours prior to the experience start time 50% refund GoLove Provider keeps the 40% deposit
A rescheduling request was initiated by the Service Provider and an alternative date/time can’t be agreed upon or the original booking can’t be honoured. The booking has to be cancelled by GoLove Provider more than 24 hours prior to the experience start time 100% refund GoLove Provider needs to refund the 40% deposit
A rescheduling request was initiated by the Customer and an alternative date/time cannot be agreed upon. If the original booking can’t be honoured, the booking has to be cancelled by the Customer less than 24 hours prior to the experience start time Non-refundable GoLove Provider keeps the 40% deposit

*cancellations will incur a transaction fee that has to be paid by the individual that is cancelling the booking.

The complaint will be thoroughly investigated and a decision on the refund will be completely dependent upon the outcome of the complaint.

Once a refund is issued, it’s actioned immediately however, please allow between 3-7 business days for it to appear in your account.

Communication

At present, you can’t message a GoLove Provider directly. However, you can send a request to Team GoLove and we will endeavour to get your query answered at the earliest.

If the GoLove Provider hasn’t tried to contact you because of a delay or an emergency, please send a request to Team GoLove (marking it urgent) and we will contact the Provider on your behalf.

Trust & Safety

GoLove offers more than an online presence. We are building a community with a collective goal of providing ample resources and opportunities to enhance and enrich the lives of children. Our search function allows Customers to find location-specific and/or mobile experiences with ease. It has a fully integrated payment system and a simple booking calendar allowing them to conveniently and confidently book and pay for experiences on the GO.

GoLove’s personable and transparent approach allows it to be the medium that strengthens the relationship between local businesses and school communities. Further empowering Customers to make a decision that benefits children in the community as well as future generations.

Your foremost priority in the event of a natural disaster is to look after the safety of yourself and your family. Reschedules or cancellations and subsequent refunds, if applicable, will be actioned thereafter. See Cancellation, Reschedules & Refund Policy.

We love this sense of community & support and encourage you to share our website, social media or a specific experience link with your friends and family.

Children’s safety is our absolute priority and we ensure that all of our Service Providers are certified with the nationally recognised Working with Children Check (WWCC).

When anyone works (either online or in person) with children in a paid, self-employed or voluntary capacity, they must have a WWCC clearance. A clearance means that the Provider has passed a National Police Check (criminal history record check) and a review of reportable workplace misconduct. These are valid for 5 years from the Clearance Date and are continually monitored by the police authorities during this period for any changes or concerns.

GoLove requires evidence of this WWCC number, before publicly listing any of our GoLove Providers so that all parties can be confident and have peace of mind for the safety of all children in our network.

•If you would like to know more about WWCC you can check Service NSW

• If you would like to check a WWCC Number

•If you would like to apply for a WWCC

For more information about applying for and/or validating a WWCC in your state, please click on the relevant link below:

NEW SOUTH WALES

VICTORIA

QUEENSLAND

TASMANIA

WESTERN AUSTRALIA

NORTHERN TERRITORY

SOUTH AUSTRALIA

ACT

Ratings & Reviews

Once your experience is complete, you will receive an email requesting a review and rating. Click on the content of the email and you will be redirected to sign in to your dashboard on GoLove. There you will see the rating button under ‘Actions’ next to your completed experience.

Please rate the Provider out of 5. 1 being not so good and 5 being love..tastic! A small review would be much appreciated.

The reviews will be available in the foreseeable future to view, however, you can contact Team GoLove and we can provide the reviews on an Experience that has been rated.

Ratings are given on a scale of 1-5. 1 being not so great and 5 being Love..tastic!

Please be kind when rating the Providers as this will be advertised on our website for everyone to see.

GoLove Providers

Sign Up

Yes! To upload your Experiences, receive/manage bookings and gain access to marketing support, we need you to sign up with GoLove.

Homepage Sign up with GoLove is simple and free. Click here and enter your email address and password. After your email has been verified select ‘List an Experience’ and click ‘Continue’. Follow the on-screen prompts. Have the following items ready: • Contact details • WWC Number (multiple employee WWCC can be added later in your Business tab) • ABN • Bank account details

List your experience Click on the blue button on the page header saying ‘List your experience’. This will prompt you to add your email address and password. Follow the on-screen prompts.

List an Experience for FREE This can be found at the bottom of the footer and will take you directly to the sign up page. Follow the on-screen prompts.

We’ve tried our best to streamline the process. If you have all your details ready to go it shouldn’t take you longer than a few minutes.

GoLove does not charge any subscription fees to market or list your business and experiences. The fee of 17% plus GST is added to your price which is payable by the Customer. However, please note there will be a standard Transaction Fee associated with each booking payable by yourself.

Yes, you can use the same mobile number in the sign up process.

Wow! You’re busy. You can sign up as all three, however, each registration requires different email addresses:

• To book experiences as a Customer, sign up here.

• To set up your business on GoLove, sign up here. Please note you will need your profile and business details ready.

• To raise revenue for your School P&C through sponsorships, sign up here. Please note you will need your school P&C contact and organisation details ready.

GoLove is currently available in NSW. If you are from another state yet keen to join the GoLove Community please sign up here. We will notify you when we have ‘gone live’ in your state.

Great question! To know more about how GoLove works please click here and to receive a Sales Kit specifically for Providers, contact us here.

To create your Business Profile you will need to add your:

• Email address • Mobile number • Working with Children (WWC) number • Registered business address • ABN • Bank account details for receiving payments

You will have to complete all steps to save your GoLove account.

Unfortunately, if you have already used your personal email address to sign up as a Customer, our system requires that you use a different email address when signing up as a GoLove Provider.

After signing up (which will create your account), you will be guided to fill out a form with 11 questions. They have been purposefully selected so that you can enter the relevant information about your Experience. Each section will have ‘Helpful Tips’ and/or ‘Helpful Information’ that is relevant to the question you are answering. To receive a Sales Kit specifically for Providers, contact us here.

To make it easier to find your Experience by the Customers, we recommend using keywords people might search for and keeping it short and simple! Fun fact: Using all capitals is harder to read!

GoLove has 13 main Categories such as:

Active and Sports, Animals, Art and Creativity, Cultural and Community, Educational Workshops/Classes, Food Experiences, Glitz and Glamour, Music and Theatre, Outdoors, Party and Events, and STEAM.

For your convenience, we have put Sub-Categories under each one so you can select exactly which ones are relevant to your Experience. This will make sure it’s found easily and appears in more searches.

Hint: Think about what Categories people might look for to find your Experience. Example: 'Disco parties' is a Sub-Category under 'Music and Theatre' but you could also add 'Themed Parties' which is under 'Party and Events'.

Account Management

Yes! Once you sign up with GoLove, you will have access to your dashboard where you can edit your profile details/experiences, manage your bookings, add your availability and view your payment history.

Sign in to your account and click on the “Business” tab. From there, you can edit any of your business details accordingly. Be sure you submit any changes.

Sign in to your account and click on the “Profile'' tab. From there, you can click on the pencil icons to edit your details accordingly. Be sure you submit any changes.

Click on the “forgot password” link found on the sign in page. Enter the email address that you have used to sign up with GoLove. Follow the instructions sent to you via email.

Sign in to your account and click on the “Profile” tab. You can then click on the ‘Edit Profile Image’ icon and ‘Select photo’ to upload. Be sure you press ‘submit’. The profile picture is only visible to you.

This is an image that will only be visible to you in your dashboard.

Yes! You will receive both email and SMS notifications about your experiences and booking/s therefore, you must keep your contact details up to date.

Experiences

An ‘Experience’ is a GoLove terminology for a service offered by a Provider for a variety of children’s entertainment and educational activities. If you own a face painting company, for instance, you might provide unique experiences. Such as a food experience, disco party, or face painting. It will be necessary to craft each one as an original experience. But within each experience, you could have many packages that vary based on the amount of time and kids you serve.

To set up your Experience you will need to add:

Description: write a catchy name for your experience and choose the relevant categories. Then write a short, enticing description and choose a suitable age category.

Location: Provide an address for your experience if it is at a set location, and/or select the area/suburbs you are willing to travel to if you are a mobile Service Provider.

Price: Create a package description and a price for your package. You can have multiple packages within the same experience. List any extras that are available for this experience.

Additional Info: List any rules and requirements such as duration of activity, clothing to be worn, arrival times, power points required, vehicle access, parking etc.

Images: Choose an enticing high-quality featured image as well as gallery images to promote this experience to your customers.

No, it’s free to sign up and list your experiences on GoLove.com

You can create as many experiences as you provide, the more visible your experiences, the better your searchability.

Not a problem, please contact Team GoLove.

You must keep the description short and enticing. Remember, most of us have a very short attention span! Explain what makes your activity unique. Highlight the benefits the children would get out of the experience. You can use this opportunity to list your capabilities and any licences applicable to your experience.

**Please don’t add your terms and conditions as they are covered by GoLove T&Cs. **

That’s fantastic! For your convenience, GoLove has categorised experiences into 4 age categories.

Babies & Toddlers (0-4), Early Primary (5-8), Primary Schoolers (9-12) and High Schoolers (13+)

Simply, select all that are relevant to your Experience.

- If your Experience is ‘Mobile’, you must select the area/suburbs you are willing to travel to. Use the bar and arrows to navigate to specific suburbs.

- If your Experience is available at a ‘Set’ location, please enter the physical address into the field provided when creating your Experience. This is the address the Customer will travel to for the Experience.

- If your Experience is available at a Set location as well as a Mobile, you will need to create two separate Experiences, one for the set location and the other for the mobile.

This is where you will fill out the prices of the different Packages you offer for a particular Experience. You can create multiple Packages for each Experience, adding short and simple titles!

Your package description should include:

- Event or experience duration (i.e. 2 hours)

- The max number of people included in the package (i.e. 10 kids)

Make sure you differentiate your packages so it’s easier for the person booking. Such as 2 hours, 10 kids / 3 hours, 15 kids.

‘Customer Pays’ will be the listed price advertised on the GoLove website. This includes GoLove Fees.

‘What you Receive’ per booking is noted below the Listed Price and includes Transactional Fees.

You’ll receive 40% of the Listed Price once you accept the booking, with the remaining 60% once the booking is completed.

GST is added only for the GoLove fees.

We do not add GST on your portion of the price (your revenue) as you are not employed by Laxmi Holdings AU Pty Ltd. Therefore we will not add any taxes, make deductions or tax payments on your behalf. GST is added to the GoLove fees payable by the Customer.

Our Service Fee is 17% plus GST for the use of the GoLove online platform, this fee is based on the total Experience cost charged by the GoLove Provider and paid by the Customer.

Our Transaction Fees are standard and are charged for every booking made through GoLove. We will deduct this small fee from your deposit payment. This fee makes sure:

- You have access to our sales and marketing team, Monday-Sunday (9am - 5pm AEST);

- The use of our website to market, manage, and rapidly expand your business;

- The marketing and promotion of the website to attract new clients to our site.

As GoLove is not a tax accountant, we do not know nor have the resources to provide advice about paying taxes. As with all income generation, GST obligations may arise, depending on your specific GST situation. You will need to follow state and federal laws relating to reporting income. GoLove is not an employer of any Service Provider and therefore, will not make any tax declarations, deductions or tax payments on your behalf.

You can create various Packages in one Experience listing. If you have different pricing depending on inclusions, public holidays, weekends, or group bookings. You can add these in as separate packages rather than a ranged price!

Click on the ‘Experiences’ tab on your dashboard, this will display all ‘Your Experiences’. Click on the pencil icon to edit your Experience. Once you have edited the Packages, press ‘submit’ and allow 24 hours for the edit to be approved by Team GoLove.

If your Package includes an upgrade, add this as an ‘Optional Extra’. You can add them here as separate Experience items! Pricing breakdowns will be automatically populated.

You can also use this feature to add in travel charges (i.e. 30km - $$, 50km - $$).

If you have free add-ons Customers can choose from to personalise the Experience, add these also! Just make the price $0.00. Make sure you add in how many extras can be selected at no additional cost.

Once you have added an Extra and it is saved, this addition will be available to select when creating other Experiences. They will appear as ‘select from existing’, you simply tick the ones you would like to add.

Click on the ‘Experiences’ tab on your dashboard, this will display all ‘Your Experiences’. Click on the pencil icon to edit your experience. When editing an ‘Optional Extra’ please note any changes will be applied to all Experiences that have this Optional Extra. Once you have edited the Optional Extras, press ‘submit’ and allow 24 hours for the edit to be approved by Team GoLove.

List any information that will help ensure a smooth experience for your Customers. This should be relevant information that the Customers need to know or follow, for you to carry out your experience. For example, you could include the space required for the setup, access to power, vehicle or parking access.

You can start as early as the next day! Just depends on whether the Experience has been approved by GoLove. Please allow 24 hours for the team to get your Experience ‘website’ and SEO ready.

Experiences can be booked up to 12 months in advance, and you can accept or decline bookings instantly. All future booking confirmations will be sent to you via email and SMS.

Bookings for the next day must be accepted within 5 hours, with all other booking requests within 24 hours. If you fail to accept in time, the booking will be automatically cancelled and the Customer refunded in full.

When it comes to uploading images on your GoLove Profile or Experience, there are certain best practices to follow to ensure that your images are high-quality and eye-catching. High-quality images can make a huge difference in attracting customers and increasing bookings. Customers are more likely to book an experience if they can see exactly what they're getting and the images provide a clear representation of the experience.

Here are some key things to keep in mind:

Use a professional photographer: Using a professional photographer ensures that your images are high-quality and professional-looking. They will know how to light and pose the subject in a way that is visually appealing and captures the essence of the experience.

Minimum pixel sizes: The minimum pixel width of the images should be 1600px, and the minimum height is 1000px. This ensures that the images look sharp and clear when displayed on the booking site, regardless of the size of the user's screen.

Avoid using stock images: While it may be tempting to use stock images, it's best to avoid them as they can be generic and not represent the unique qualities of your experience.

Use high-quality images: The images should be high-quality and free of any noise or grain. This ensures that they are visually appealing and show the experience in its best light.

Showcase different angles: It's best to showcase different angles of the experience to give the customer a better idea of what to expect. For example, if it's a water park, you could include images of the slides, the pool area, and any other attractions.

Keep subjects in the middle: When taking photos, it's best to keep the subject in the middle of the image. This creates a visually appealing composition and ensures that the subject is the focus of the image when GoLove displays your images.

By following these best practices, you can ensure that your images are eye-catching and represent your children's experience in the best possible light. This will help attract more customers and increase bookings.

Please ensure you have written authority from parents/guardians to display any images related to children on your page.

Feature Image is the image Customers first see when they find your Experience. This should be an enticing and high-quality picture showcasing your Experience. Use different feature images for different Experiences. The featured image will be used as a thumbnail to advertise your business! Please refer to image quality tips in the earlier FAQ.

The Gallery Images help Customers visualise the benefits of your Experience. You can add up to 4 images.

Click on the ‘Experiences’ tab, find the Experience you would like to edit the images for and click on the pencil/edit icon. Once in the edit mode, scroll down to the image section. Click on ‘remove’ or ‘add more’. Once you have edited the images, press submit and allow 24 hours for the edit to be approved by Team GoLove.

Yes, you absolutely can! We recommend that you do so to ensure you are satisfied with the information and images that have been uploaded. Plus, it gives you an idea about what a Customer will see. Click on the ‘Go back’ button on the top left of your screen to go back to the edit mode.

Your Experience will be sent to Team GoLove, who will review and respond accordingly. Once actioned, you will receive an email regarding the status of your Experience.

Yes, you absolutely can! When creating a brand new experience, the ‘Save as Draft’ option is visible on your right. You can click on that at any time. The page will take you back to ‘Your Experiences’ on the dashboard. The draft will be visible to you and can be edited at any time.

Submitted experiences cannot be saved as drafts.

Yes, you can duplicate any Experience by clicking on the ‘plus’ icon on any one of your Experiences. This is a great feature to use if you have an Experience that is available at a fixed location as well as mobile.

If your experience is not approved, an email will be sent explaining the required edits. To ensure we market your business in the best possible way, please follow the steps below:

Sign in to your dashboard on GoLove.com

• Click the ‘Experiences’ tab and then the edit icon to make the changes suggested by Team GoLove

• There are some helpful tips and information on each screen to help you along the way

• When you are satisfied with the changes, please preview and press ‘submit’.

After submitting your Experience, we will review and approve it and it will be ‘live’ on the website within 24 hours. Experience(s) will be marketed through Social Media and SEO within 48 hours.

Sign in to your dashboard on GoLove.com • Click the ‘Experiences’ tab and then the ‘Inactive’ button.

Fun Tags are a quick method to locate a range of Experiences under a particular theme. For instance, if a family homeschools and is looking for activities, all they have to do is click on the "Homeschoolers" icon, and a list of all the suitable Experiences will be displayed.

Fun Tags are added to each Experience by our specialised Marketing Team to make it easier for a Customer to find relevant Experiences quickly.

Calendars

There is a calendar, but not a system. We appreciate you may have your system and the only time you need to use the calendar is to indicate when you would like your Experience to commence when creating a new Experience. The Customer will have to select a date and time before submitting a booking request for you to take action.

Absolutely you can! Click on ‘Availability’ on the dashboard. This feature can block out dates from all your experiences to prevent a Customer from making a booking. You will see a view with the days of the week, ‘weekly recurring availability’ on the left and a ‘daily basis’ with the calendar on the right.

• All days of the week will be pre-selected for you

• Unticking a day will make it unavailable for bookings every week (seen on the calendar on the right-hand side)

• Days in light blue on the calendar will be shown as available for the Customer to book

• Days in light pink are days that are blocked and are unavailable to be booked

• Each day can be individually ‘Blocked’ (red button) or ‘Unblocked’ (blue button)

• Example: If you only work on weekdays, you would un-tick Saturday and Sunday

• Any changes to this feature will be applied to ALL Experiences.

Click on the ‘Availability’ tab and press ‘Select Date’ on the right. Click on the date you would like to unblock and press the blue ‘unblock’ button.

No, not at this time. Any amendments to the ‘availability’ will be implemented on ALL of your Experiences.

That is because you have not amended your availability and the automatic feature on the website is to display your bookings seven days of the week.

Badges

Badges help to build trust in the GoLove community and provide Customers with additional information when deciding which experience to book.

• COVID Safe Badge - If you are a business that still operates using a COVID-19 Safety Plan that includes all the health and safety guidelines for a COVID-safe experience, you can add this badge from your dashboard.

• Working With Children Check Badge - When you add a WWCC (Working With Children Check) Badge, which may have a different name depending on your state, to your Experience listings. It indicates that you have passed the necessary background checks required for working with children. If you employ individuals who will be executing your experiences, you can add multiple WWCC numbers to your Business profile. This helps to ensure a safe and secure environment for everyone involved.

It is your responsibility to keep your records up to date as by law you need to have WWCC to work with children.

GoLove requires evidence of WWCC number, before publicly listing any of our GoLove Providers so that all parties can be confident and have peace of mind for the safety of all children in our network.

Please click on the following link and select the state that is relevant to you.

GoLove doesn’t require any specific qualifications or licences. Since GoLove is built on trust and the safety of the children is paramount, we do require that you have a current ‘Working With Children Check’ number. If you have qualifications for your particular service, it’s important to highlight that in the blurb about the experience. e.g. Qualified Art Teacher.

Bookings

Please refer to the ‘What is the booking process’ in the Customers FAQ section.

Once a booking has been made, you will be notified via email and SMS. You are given 24 hours to Accept or Decline that booking before it is automatically cancelled. You can action your choice via SMS or email. If your event is taking place within 24 hours, you have 5 hours to respond to the event before it is auto-cancelled. If you decline the booking, you will be prompted to leave a reason. Here you can send a short message e.g. if you are available at a different time or day, this will be received by the Customer.

All bookings are visible on your dashboard. • Sign in to your dashboard on GoLove.com • Click the ‘Bookings’ tab, this is where you can see all your current and past bookings.

No, GoLove has an automated and robust accounting system called Xero. All receipts and relevant invoices are auto-generated and emailed for your convenience.

Upon accepting a booking, you will receive an email and an SMS to confirm the booking. The booking will be visible on your dashboard too!

Upon declining a booking, you will receive an email and an SMS to confirm that you have declined the booking. You will be prompted to leave a reason. Here you can send a short message e.g. if you are available at a different time or day, this will be received by the Customer.

Absolutely, you can accept multiple bookings for the same Experience. GoLove gives you the flexibility to accept or decline a booking according to your availability.

The Customer and the kids are very excited about their Experience. To help you prepare, review the details of your Customer’s booking and ensure you read ‘The Customer’s Note’ before the event.

Payments

Yes, you will receive 40% of the deposit upon accepting a booking. A notification of this payment will be sent as a receipt via email. Please allow 3-7 business days before it arrives in your bank account.

With GoLove, you can trust that the payment is waiting for you when you complete an Experience, as we’ve already secured the payment. You will receive your full payment when the event is completed.

Here are the following steps once an event is completed:

Step 1: The Customer has 24 hours to raise any complaints.

Step 2: After 24 hours (if a complaint is not raised) the remainder of your payment is released. You should receive this within 3-7 business days OR if a complaint is raised (within 24 hours), it is reviewed by the GoLove Team, at this stage your payment is kept on hold until the issue is resolved.

Step 3: When the issue is resolved, you will be paid within 3-7 business days of GoLove closing the ticket. We’ve created this payment system to be fair for everyone, to create peace of mind and a secure way to give and receive payments.

Sign in to your GoLove account and click on the ‘Bookings’ tab. ‘Your payment history’ can be found under ‘Bookings’. A list of all your completed bookings including their details and receipts can be found there.

Sign in to your account on GoLove. On your dashboard click on the ‘Business’ tab and under bank account details, edit your information. Please ensure they are correct before pressing submit.

No, you will need to have an Australian bank account.

Reschedules by Service Provider

Yes, here is the process to reschedule the experience more than 24 hours prior to the experience start time:

Sign in to your account and click on the ‘Bookings’ tab

• Under the ‘Actions’ column you will see a grey button marked ‘Reschedule’

• After you press ‘Reschedule’ there will be a pop up with the Customer's contact number. If you change your mind, you can cancel the request at this point. Please ensure you try to contact the Customer on the number provided before suggesting an ‘alternative date and time’ on your dashboard

• If you are unable to contact the Customer, you can click on ‘Suggest Alternative’ to give an alternative time and date. Then click on ‘submit alternative’, the next screen is where you must provide a concise and appropriate reason for rescheduling. Click on the ‘Submit’ button to forward your request to the Customer

• Your request will be sent to the Customer as an SMS and email and they will have 24 hours to respond to your request

• The Customer can accept or decline your request and you will be notified via SMS & email.

Any reschedule requests made by the Service Provider must be actioned by the Customer through their dashboard. Service Providers have ownership of the changes, however, the Customer has to accept or decline those changes.

Follow the same steps as above, however, note that the time for the Customer to respond to your reschedule request is greatly reduced. GoLove advises that you contact Team GoLove at your earliest in case you do not hear back.

It is your responsibility to honour the original booking if you are unsuccessful in rescheduling at short notice.

If you are not already on your dashboard, please sign in and press ‘Reschedule’, the same pop-up with the Customer's contact number will appear. You will need to click on ‘Suggest Alternative’ to enter the new date and time that you have both agreed upon and press ‘Submit Alternative’. This suggestion has to be accepted by the Customer for the new booking date and time to be changed. Please ensure you advise the Customer to do this from their GoLove Profile whilst you are on the phone with them or within 24 hours of receiving the notification.

We are assuming that you were unable to contact the Customer via phone, therefore you made an ‘alternative request’ suggestion. If they have declined your request, the booking will revert to its original date and time. You can try and contact the Customer again or cancel the booking if you are unable to commit to the original booking. If you choose to cancel a booking, you will need to return the 40% deposit you received upon accepting the booking. Our bank details will be sent to you via email. Please refer to our T&Cs for more information about cancellations and refunds.

Yes, they can reschedule a booking. Once they initiate a reschedule request, you will receive an SMS and an email informing you of the request along with their reason for rescheduling the booking. To respond to their request, you need to contact the Customer. Their phone number should be on the body of your email or you can sign in to your dashboard and press the red tab marked ‘Resolve’. The pop-up will show you the reason for the reschedule request as well as their contact details. You are requested to respond to any reschedule requests at your earliest. You have 36 hours* to respond before the booking reverts to its original time and date.

If you are unable to contact the Customer, you can make an alternative suggestion in response to their comments. Please allow 24 hours* for the Customer to respond to your alternative suggestion and if you do decline their request, they may need to cancel.

If you agree on a new date and time, please sign in to your dashboard and press ‘Resolve’, the same pop-up with the Customer's contact number will appear. You will now however need to click on ‘Suggest Alternative’ to enter the new date and time that you have both agreed upon and press ‘Submit’.

This suggestion has to be accepted by the Customer for the new booking date and time to be changed. Please ensure you advise the Customer to do this from their GoLove Account whilst you are on the phone with them or within 24 hours of receiving the notification.*

* for reschedules less than 24 hours prior to the Experience start time, the above mentioned times are not-applicable.

You can decline the request if you are not satisfied with the reason that has been provided, however, we do request you to contact the Customer to discuss this over the phone so that an alternative date and time can be agreed upon. If you decline the request and the Customer can’t honour the original booking, they have the option to cancel the booking. Please refer to our T&Cs for more information about cancellations and refunds.

If a request has been initiated by a Customer and you are unable to contact them. You may either Decline the request or suggest an alternate date and time by pressing ‘Resolve’ on your dashboard. Click on ‘Suggest Alternative’ to enter the new date and time that the Customer would have given on their ‘Reason’ and press ‘Submit’. The alternate date and time will be sent to the Customer, they will have 24 hours to respond. If they don’t respond or decline the request, the booking will revert to its original date and time. If the Customer cannot commit to this, they may cancel the booking. Please refer to our T&Cs for more information about cancellations and refunds.

Cancellations

A GoLove Provider can only cancel bookings that are more than 24 hours before the experience start time. There are some strict guidelines on how many times you can do that in a year and the refund policy associated with when you do it (time after a booking is made and time before it’s accepted). Please refer to our Cancellation, Reschedules and Refund Policies for further information.

Cancellations table:

Scenario Time Refund*
Customer GoLove Provider
A Customer has requested a booking and decides to cancel BEFORE the GoLove Provider has accepted the booking request (they have 24 hours to respond to your request) 100% refund
AFTER the GoLove Provider has accepted the booking request, but more than 24 hours prior to the experience start time 50% refund GoLove Provider keeps the 40% deposit
AFTER the GoLove Provider has accepted the booking request, but less than 24 hours prior to the experience start time Non-refundable GoLove Provider keeps the 40% deposit
A GoLove Provider declines or does not respond to a new booking within 24 hours of a new booking request 100% refund
A GoLove Provider cancels an accepted booking more than 24 hours prior to the experience start time 100% refund GoLove Provider needs to refund the 40% deposit
A rescheduling request was initiated by the Customer and an alternative date/time cannot be agreed upon. If the original booking can’t be honoured, the booking has to be cancelled by the Customer more than 24 hours prior to the experience start time 50% refund GoLove Provider keeps the 40% deposit
A rescheduling request was initiated by the Service Provider and an alternative date/time can’t be agreed upon or the original booking can’t be honoured. The booking has to be cancelled by GoLove Provider more than 24 hours prior to the experience start time 100% refund GoLove Provider needs to refund the 40% deposit
A rescheduling request was initiated by the Customer and an alternative date/time cannot be agreed upon. If the original booking can’t be honoured, the booking has to be cancelled by the Customer less than 24 hours prior to the experience start time Non-refundable GoLove Provider keeps the 40% deposit

*cancellations will incur a transaction fee that has to be paid by the individual that is cancelling the booking.

Here is the process to cancel a booked experience more than 24 hours prior to the experience start time:

Sign in to your account and press the ‘Bookings’ tab

• Under the ‘Actions’ column for your booked experience there is a red button clearly labelled ‘Cancel’. Click on that button and leave a reason for cancelling

• After you have submitted the request to cancel the booking, a confirmation email will be sent to the Customer

• Please ensure that you return the 40% deposit to GoLove. You will find our bank details in the email confirming the cancellation.

You can abort the action by clicking on the x icon on the top right of the pop-up.

If you choose to cancel a booking, you will need to return the 40% deposit you receive upon accepting the booking. You will find our bank details in the email confirming the cancellation.

No, your action cannot be undone. We advise you to contact Team GoLove urgently to rectify the situation.

We have a strict policy on cancellations to avoid disappointment and to make the process fair. Customers and GoLove Providers can only cancel 2 bookings per Experience in any given year. Cancelling bookings may lead to poor customer satisfaction.

In the unfortunate event of an Experience cancellation, please refer to the Cancellations table above. For more information on refunds, see our Cancellation, Reschedules and Refund Policies.

We have a strict policy on cancellations, so as to avoid disappointment and to make the process fair, Customers and GoLove Providers can only cancel 2 bookings for the same Experience in any given year.

In case there is an emergency and you are unable to cancel an event, you can contact Team GoLove with your request and we will endeavour to assist in any way we can.

You can contact Team GoLove with your request and we will endeavour to assist in any way we can. If it’s found that the cancellation reason doesn’t follow the Community Guidelines we will action it accordingly.

Complaints

If you are unhappy or feel that the Community Guidelines have been breached, please contact Team GoLove with specific details of your complaint. We will review and respond to you as soon as possible.

Following are the stages for the process:

• Stage 1 - Let us know what's happened

• Stage 2 - GoLove reviews the details

• Stage 3 - GoLove makes a decision

Communication

You can contact the Customer directly via the contact information in your bookings.

You can contact the Customer directly via the contact information in your bookings.

Please contact Team GoLove with specific details of your complaint. We will review and respond to you as soon as possible.

Marketing Support

No catch! Our mission at GoLove is to create a community network that supports one another by connecting parents, family members, schools, vacation care and corporate organisations with providers and P&Cs. We do not take a cut from your income. GoLove applies a fee on top of your original package. This is transparent when you upload your Experience on the website. A portion of this fee is then shared with a school P&C that the Customer wishes to sponsor.

GoLove uses a combination of sales and digital marketing, including SEO initiatives to promote Service Providers to schools and parents, all ready to discover and support new Providers in their local community.

GoLove offers more than an online presence. Our search function allows customers to find your location-specific and/or mobile experiences with ease. It has a fully integrated payment system and a simple booking calendar allowing customers to conveniently book and pay for experiences.

Our user-friendly platform allows for quick edits and additions to experiences should you need to update packages, photos or any extras. Additionally, bookings can be managed effortlessly from your mobile device. GoLove has a dedicated team that ensures continuous functionality, so you don’t have to worry about technical difficulties. Comprehensive marketing support and user guides are provided to help you resonate with your target market and be visible to local schools, collectively leading to a thriving business.

GoLove is about connecting parents, family members, schools, vacation care, corporate organisations, providers and P&Cs within a local community through a subscription-free model. Our deliberate transparency in our practices and motivations are what sets us apart from other digital platforms. Our business model is designed to build stronger communities through awareness, growth and sponsorship.

GoLove will be working strategically to market your Experiences. It will be recommended that you keep your experiences fresh and current by updating them frequently. Any specific concerns can be addressed by contacting Team GoLove.

Trust & Safety

Your foremost priority in the event of a natural disaster is to look after the safety of yourself and your family. You can request to reschedule or cancel and subsequent refunds (if applicable) will be actioned thereafter. See our Cancellation, Reschedules & Refund Policies section.

Thank you, that is what makes GoLove work! Please send them our link www.GoLove.com and request that they sign up online or contact us for more information.

Watch this space!

The safety of our GoLove Providers is of utmost priority. If you don’t feel safe or uncomfortable, please contact the police or leave the premises immediately and after reaching a safe place, contact Team GoLove immediately.

General

Nothing! GoLove is building a community with a collective goal of providing ample resources and opportunities to enhance and enrich the lives of children. This is achieved if there is a sense of trust, support and respect. GoLove’s personable and transparent approach allows it to be the medium that strengthens the relationship between local businesses and school communities. Further empowering parents to make a decision that benefits their children as well as future generations.

School P&C

Activations

Yes, to gain access to sponsorships and to generate further revenue you will need to sign up your school using the school’s P&C details.

No, it’s free!

Click here to activate your school with GoLove. To complete your profile on GoLove, you must enter the following details:

• Contact details

• School P&C email address (avoid using your personal email)

• Your mobile number

• School and P&C name

• P&C Bank account details

For more information about this please click here.

Please ensure that you use the school's P&C details when activating your P&C. We request that you avoid using personal details to ensure that we all work by legal guidelines. GoLove will verify all account details before you can access any sponsorship.

We’ve tried our best to streamline the process for you, so if you have all your details ready to go it shouldn’t take you longer than 5 minutes.

You must complete all steps to save your GoLove Profile and Page.

No, it's not necessary to add all the details of every committee member during activation. However, since we must validate all the information that is added, it is recommended that you have as much information filled out when you first submit the P&C GoLove Account.

It is essential that the contact name, email and mobile number of your P&C Treasurer are provided in the Organisation details.

This all depends on what you would like to do!

• To book experiences for your child, sign up here.

• To list your experience on GoLove, sign up here. Please note you will need your profile and business details ready.

• To raise revenue for your School P&C through sponsorships, sign up here. Please note you will need your school P&C contact and organisation details ready.

You should be able to find your school when you sign up. If your school does not appear during the first steps of activation, then please contact us.

Yes, absolutely. However, you will have to create a Customer account and book through that. You can nominate your school P&C for sponsorship.

Yes, absolutely.

Account Management

Yes! Once you sign up with GoLove, you will have access to your own personal school P&C dashboard where you can edit your profile details, manage your P&C GoLove Page and/or view sponsorships.

Sign in to your P&C dashboard and click on the Organisation tab. You can then edit your details accordingly. Make sure you save all changes.

Click on the “forgot password” link found on the sign in page. Then enter the email address that you have used to sign up with GoLove. Follow the instructions sent to you via email.

Yes! You will get email notifications about your GoLove P&C sponsorships, therefore, you must keep your school contact details up to date.

This is an image that will only be visible to you in your P&C dashboard.

The Gallery Images help parents and other community members to visualise your schools’ initiatives and/or progress/requirements, on your GoLove school P&C Page.

Once you have submitted your P&C GoLove Page, click on the ‘Organisation’ tab then click through the pages until you reach the edit images page. Edit your images accordingly and then press submit. Are there any specifications for uploading images?

When it comes to uploading images on your GoLove Public Page, there are certain best practices to follow to ensure that your images are high-quality and eye-catching. Here are some key things to keep in mind:

Use a professional photographer: Using a professional photographer ensures that your images are high-quality and professional looking. They will know how to light and pose the subject in a way that is visually appealing and captures the essence of the experience.

Minimum pixel sizes: The minimum pixel width of the images should be 1600px, and the minimum height is 1000px. This ensures that the images look sharp and clear when displayed on the booking site, regardless of the size of the user's screen.

Avoid using stock images: While it may be tempting to use stock images, it's best to avoid them as they can be generic and not represent the unique qualities of your school initiatives.

Use high-quality images: The images should be high-quality and free of any noise or grain. This ensures that they are visually appealing.

Keep subjects in the middle: When taking photos, it's best to keep the subject in the middle of the image. This creates a visually appealing composition and ensures that the subject is the focus of the image when GoLove displays your images.

Please ensure you have written authority from parents/guardians to display any images related to children on your page.

Promotions

Yes, once signed up, you will be able to create/edit your own P&C GoLove Page. You are also able to hit the share link button to share the link for your P&C GoLove Page.

You can promote two experiences from GoLove that are local to your community. This is a great initiative to support some of your local businesses in the community. Some may be parents in your school.

We advise that you start local and promote GoLove Providers that may be part of your school/local community. If you don’t have access to promoting GoLove Providers in your local community, try searching for GoLove Providers that have mobile experiences nearby.

Sponsorships

No, you do not need to be signed up to receive sponsorship, however, in order to gain access to sponsorships and to generate further revenue you will need to activate your school for using the school’s P&C details.

Once a booking has been completed, you will receive an email notification with further details & a receipt for the sponsorship made out to your school P&C.

All sponsorships will be paid into the verified P&C account that you have signed up with.

You will receive details in an email as well as have access to this information via your GoLove P&C dashboard under the ‘Sponsorships’ tab. The details don’t specify exactly who made the nomination.

No, you can receive sponsorships from other communities too. We advise that you clearly state your school’s initiative and share your P&C GoLove Page to reach as many individuals as possible.

Communication

You can’t directly notify them through GoLove, however, if they are a parent that is a part of your school community you can do so. To highlight your specific school initiatives, click on the ‘Profile’ tab on your dashboard. Scroll to the bottom, where you can add information about your school and its initiatives to raise money.

Trust & Safety

Wow! That's incredible. To book any of the GoLove Providers, please create a Customer account and book the Experience(s) by following the online prompts.

Children’s safety is our absolute priority and we ensure that all of our Service Providers are certified with the nationally recognised Working With Children Check (WWCC). We can also provide you with their insurance and risk assessments.

When anyone works (either online or in person) with children in a paid, self-employed or voluntary capacity, they must have a WWCC clearance. A clearance means that the Provider has passed a National Police Check (criminal history record check) and a review of reportable workplace misconduct. These are valid for 5 years from the Clearance Date and are continually monitored by the police authorities during this period for any changes or concerns.

GoLove requires evidence of this WWCC number, before publicly listing any of our GoLove Providers so that all parties can be confident and have peace of mind for the safety of all children in our network.

Contact Us

You can contact our friendly Team GoLove by clicking here and we will endeavour to get your query answered at the earliest.

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