FAQs

At HappyKids HQ, we believe in the transformative power of joyful experiences. We want to empower parents to nurture their children's growth through engaging activities that foster positivity and creativity. Our professional marketplace and bespoke sales and marketing support help service providers connect with parents, schools, and corporate organisations to grow their businesses. Together, we're not just shaping bright futures for our kids; we're also uplifting local communities.

For more information, check out our HappyKids HQ community page.

HappyKids HQ is available on computers, laptops, tablets and other mobile devices.

HappyKids HQ has no app, but our mobile website is functional, straightforward, and easy to use.

Quotes: This is when a customer requests quotes from HappyKids Providers for a customised event within a specific budget.

Offers: This is when a HappyKids Provider creates a customised service offer in response to a customer's quote request.

Packages refer to a pre-designed experience uploaded by HappyKids Providers and sold as is.

HappyKids HQ is a platform for discovering local kids' activities and experiences. Our website enables customers to request personalised quotes for any kids-related activity. This includes a wide range of services in the party planning industry, such as pony parties, themed parties, pool parties, martial arts, music lessons, and more. You can plan, book, and manage your party or activity all in one place!

HKHQ is an acronym of HappyKids HQ and is used synonymously.

Simple! Click on the sign up and follow the steps to create your HappyKids account.

HappyKids Providers are service providers pursuing business growth and wanting to connect with local schools, parents, family members, vacation care providers, and corporate organisations. HappyKids HQ supports them through its online marketplace, which allows streamlined transactions for their business services.

HappyKids HQ does not employ the HappyKids Providers. Still, they are vetted for WWCC, insurance and risk assessments to ensure high safety and quality for the customers booking their services.

Customers include anyone exploring exciting opportunities and quality activities for kids, such as parents, family members, friends, schools, vacation care providers, and corporate organisations.

HappyKids HQ is currently available in NSW. If you are from another state yet keen to join the HappyKids Community, please sign up. We will notify you when we go ‘live’ in your state!

To request quotes and make and manage bookings, please sign up and create an account. You can do this from the Homepage after completing a Quote Request or during checkout.

You can sign up using your Google or Apple account, enter your email address, and create a password. If you choose the email option, you will receive a verification code via email. After entering the code, select 'Book a Kids' activity' and follow the on-screen instructions, including mobile verification, to create your account. Rest assured that this information is secure and kept confidential. Please read the Terms and Conditions and tick the required box before you continue. Click here to sign up.

Yes, the system will prompt you to sign up before checkout. The steps are explained in the previous question.

No, it’s free!

Our system requires a different email address to sign up for both.

Sign up with your business email address and keep your personal email when booking through HappyKids HQ for a personal booking.

Yes! Once you sign up with HappyKids HQ, you will have access to your dashboard, where you can view offers on your quotes and bookings, update contact information and message your ‘booked’ provider.

The dashboard can be accessed through the profile icon on the top right-hand side of the screen.

Click on the ‘forgot password’ link on the sign in page. Enter the email address you used to sign up with HappyKids HQ. Follow the instructions sent to you via email.

Yes! You will receive email and SMS notifications about your booking, so keep your contact details current.

This prompt will help you complete an action required for a ‘process’. For example:

• You need to view any offers made on a quote request and for booking alerts.
• You may be requested to action a Reschedule Request. You must respond by pressing "resolve" on your Bookings dashboard.

Sign in to access your HappyKids Dashboard. Then, click the pencil icon next to the Edit Profile Image button to upload your picture. You can personalise your dashboard further by adding a Banner Image. The profile picture will be shared with any providers you booked.

Sign in to your HappyKids Dashboard, edit your profile details, and press submit.

Quotes: This is when a customer requests quotes from HappyKids Providers for a customised event within a specific budget.

Offers: This is when a HappyKids Provider creates a customised service offer in response to a customer's quote request.

From the Homepage, click on ‘Get a Quote’. You will be prompted to answer questions to create a personalised quote request. These questions will cover what you are looking for, the event date and time, location address, and a brief description of your event. In the final step, you will need to specify a budget.

When you submit your quote, you will be prompted to sign up if necessary. The quote will be sent to our providers, and you will receive a notification when an offer is made.

When completing your quote request, please tick the box: “Are you flexible with your date and time?” This will show your flexibility to the HappyKids Provider.

It is free to request a quote.

You can view all incoming offers from your dashboard. Login to your account, click ‘Quotes’, then click ‘View offers’. All received offers will appear underneath your request.

Yes, you can! In your ‘Quotes’ tab, click the ‘edit’ button and follow the on-screen steps to save and publish your request.

If your edits were made in response to an Offer from a Provider suggesting a different date or time to better accommodate your needs, you’re welcome to accept the updated Offer and proceed to checkout.

If your changes were not prompted by a Provider’s suggestions, we kindly ask for your patience. Please allow a few hours for the HappyKids Provider to review your edits. This ensures they have enough time to adjust and align with your preferences.

Yes, you will! We will notify you via email.

All offers you receive are valid for 48 hours from receiving them.

Our company applies a small Connection Fee for each booking to help cover the costs of maintaining a seamless and reliable booking service. This fee allows us to ensure that you have access to a smooth, efficient, and secure platform for making your bookings. It's a standard practice that helps us continue to provide high-quality service and support whenever you need it.

It's advisable to decline any offers you don't want to free up spots that providers hold for your booking.

You can message the provider once you have made a booking. For any questions before a booking, please feel free to contact our team.

From your Dashboard, you can take the following actions:

1. Accept your preferred offer and proceed to the checkout;
2. Decline any received offers;
3. Withdraw the Quote Request if needed.

If an offer does not suit your needs, you can decline it. Please note that any declined offers cannot be retrieved.

Go to your dashboard, click ‘Quotes’, then click ‘View offers’. You will find the ‘Cancel Request’ button at the top of your screen. Once cancelled, all received offers will be declined.

If you have proceeded to checkout but did not pay for the offer, the offer might still be available on your dashboard. If 48 hours have passed since you received your offer, it will no longer be available. You can either look into another offer received or start the process again.

A ‘Ready-to-go Package’ is the HappyKids HQ terminology for a service offered by a HappyKids Provider for various children’s entertainment and educational activities. Each listing can include multiple packages. For example, a face painting experience can consist of three packages: one-hour, two-hour, or three-hour. Only one package can be selected per booking.

Click here to access our home page, then click ‘Packages’ at the top of your screen. Enter your search criteria and start exploring!

Using 'Fun Tags' is a quick method to locate a range of experiences and activities under a particular theme. For instance, if you are having a party and are looking for suitable activities, all you have to do is click on the "Party Time" icon, and a list of all the relevant packages will be displayed.

HappyKids HQ has 13 main categories: Active and Sports, Animals, Art and Creativity, Cultural and Community, Educational Workshops/Classes, Food Experiences, Glitz and Glamour, Music and Theatre, Outdoors, Party and Events, and STEAM. For your convenience, we have put Sub-Categories under each so you can search for exactly what you need.

For your convenience, HappyKids HQ has categorised Ready-to-go Packages into four age categories: babies and toddlers (0-4), Early Primary (5-8), Primary Schoolers (9-12), and High Schoolers (13+). Click the ‘Age group’ tab on the homepage or within the Fun Tags search criteria.

Yes, you can! Click on the ‘Packages’ button and select the area or postcode in the ‘Location’ dropdown.

If you haven’t found a package that best suits your needs, you can submit a Quote Request explaining precisely what you seek. Simply click here and submit your request. This will be forwarded to multiple providers who can send you their customised offers.

So, you have explored the various Ready-to-go Packages on our platform and found what you want. What’s next?

• Make sure you have read through the listing details carefully (including any Additional Information that the HappyKids Provider states)

• Select the Package you would like to book. You can view its details by clicking the ‘Details’ underlined next to the price.

• Select the date and time you would like to request the booking.

• Select any Optional Extras you would like to add to your booking.

• Check your selection before you press ‘Request Booking’ (you can use the x icon to delete your selection)

• If not already, sign in to your account or create your account to continue with your booking request.

• Use one of the payment methods displayed (payment is immediately taken and held securely in an escrow account with Stripe until the HappyKids Provider accepts your booking)

• If you have chosen a Mobile experience, you must enter an address for the HappyKids Provider to carry out your selected activity.

• For ‘Set Location’ experiences, the ‘Experience Location’ will be displayed below the payment method.

• Leave a note with the provider about your booking. For example, someone may have an allergy or dietary requirement that needs noting, or you could consider providing instructions for reaching your house and parking details.

• If you have a Voucher Code, click on the underlined ‘Discount Code?’, add it, and click ‘Apply’. (for more information, see the Discount Codes section)

• You must accept the Terms and Conditions, after which you can click the Secure ‘Pay Now’ button.

• Once ‘Pay Now’ has been clicked, a booking request is sent to the Provider.

• Once you request a booking, you will be taken to a new screen. A booking reference number will be displayed, which you can add to your calendar.

• The HappyKids Provider has 24 hours to confirm your booking. Please note that you will receive a full refund if they do not confirm the booking within this time. Bookings for the next day have to be responded to within 5 hours.

Of course! We will send you an SMS and an email with the details of your accepted booking.

Yes, we will send you an email notification with all your HappyKids HQ booking details 24 hours before the event.

Absolutely! You can book multiple packages at HappyKids HQ. One benefit of booking through HappyKids HQ is that all your events are in one place and easy to manage. You will have to make separate bookings for each activity.

Any Ready-to-go Packages can be booked 12 months in advance.

Our HappyKids Providers are usually very specific about the suburbs they cover. If you would still like to request a particular Provider, please send an enquiry to our team, and we will endeavour to follow up on your behalf.

When your booking is accepted, you are sent an email with the booking details, in that there will be ‘Additional Information’. This has important details that may be required for the provider to carry out the booking, e.g. a parking space close to the venue (providers may have heavy goods to offload), a table, an electric socket, enough space for animals or a jumping castle. Such requests can be essential for the HappyKids Provider to deliver the best experience.

You have the choice of using the following methods when making a secure payment:

Apple Pay

Google Pay

Card payments: We accept all major cards; simply add your card details and request a booking.

Payment on HappyKids HQ is through a secure escrow system powered by our world-class payment provider, Stripe!

Here’s how it works:

When you book a package, payment is immediately taken from your card. It’s held securely in an escrow account with Stripe until the HappyKids Provider accepts your booking. We’ve created this payment system to be fair for everyone, to provide peace of mind, and to provide a secure way to make and receive payments.

After you accept an Offer, you will be asked to pay. Our world-class payment provider, Stripe, will immediately take the full payment.

No.

Payment on HappyKids HQ is through a secure escrow system powered by Stripe, our world-class payment provider.

Bookings are created once your payment is processed. Therefore, if you have not been notified that a payment has been made, please contact us so we can follow up on this issue.

The discount voucher must be applied in the ‘Discount Code’ section during check-out. Add the Voucher Code and click on ‘apply’. Once applied, the voucher value will automatically reduce your total price. Continue to follow the checkout process to complete the booking.

The date can be found on the voucher; please claim the discount before it expires.

No. Please use your voucher before it expires.

No. The code can only be used once.

Please send an enquiry to our HappyKids HQ team, and we will endeavour to help you out.

If the HappyKids Provider does not accept or cancel your booking, your Voucher Code will be revalidated so you can use it on another booking. In the event of your cancellation, the Voucher Code will become void.

Yes, here is the process to reschedule your booking more than 24 hours before the event start time:

• Sign in to your account and press the ‘Bookings’ tab
• Under the ‘Actions’ column, you will see a grey button marked ‘Reschedule’.
• After you press ‘Reschedule,’ a pop-up will confirm the date and time of your booking. If you change your mind, you can ‘cancel’ the request. If you are ready to reschedule, press the ‘Yes, request reschedule.’ Once you click the reschedule button, you will be prompted to leave a message. You must provide a concise and appropriate reason and alternative dates and times. Click the ‘Submit’ button to forward your request to the provider.
• Your request will be sent to the HappyKids Provider, who will be prompted to contact you via phone. They will have 36 hours to respond. If they cannot reach you, they will submit an alternative date and time for you to review.
• You will be notified of the alternative date and time from the provider via SMS & email. Click on the ‘Red’ button saying 'Review'. Respond to this within 24 hours; otherwise, the booking will revert to the original date and time. The link will take you to your dashboard, where you will see a prompt stating ‘Action required’ in your Bookings tab.
• In your Bookings tab, you will see a red button under actions marked 'Resolve'. You will have the option to accept or decline the alternative date and time.
• If you accept the suggestion, a new date and time will be sent to you and the HappyKids Provider.
• If you decline the suggestion, the booking will revert to the original date and time.

The HappyKids Provider must action any rescheduled requests made by the Customer through their dashboard. They own the changes; however, the Customer must accept or decline them. The HappyKids Provider also has the option to decline your request, which means you may need to cancel the booking. Please refer to our T&Cs for more information about cancellations and refunds.

Follow the same steps as above; however, note that the time for the Provider to respond to your reschedule request is significantly reduced. HappyKids HQ advises that you contact us as soon as possible if you do not hear back.

They can reschedule a booking, but the process is slightly different. You will receive a courtesy email the moment a HappyKids Provider prompts a reschedule for your booking. The Providers are requested to contact the Customer via phone in the first instance and then submit the new alternative date and time through mutual discussion. If they cannot contact the Customer, they can submit an alternative date and time online via the HappyKids HQ account. This will be sent to the Customer to accept or decline. The Provider may have to cancel the booking if there is no mutual agreement on the reschedule request. Please refer to our T&Cs for more information about cancellations and refunds.

You can message the Provider via the ‘Messages’ tab on the dashboard. Customers can ‘Decline’ the rescheduled request and the booking will be reverted to its original date and time. If the HappyKids Provider cancels the booking, you will receive a 100% refund.

This means that a HappyKids Provider has attempted to reschedule your booking, and you must respond within 24 hours or at the earliest if the reschedule has been attempted less than 24 hours before the event start time.

This means that a HappyKids Provider has attempted to reschedule your booking or has responded to your request to reschedule with an alternative date and time for you to review. You may accept or decline this request.

Customers can cancel a booking anytime, but there are some strict guidelines on the refund policy associated with it when you do it.

Cancellation, Reschedule and Refund Policy Table:

Here is the process to cancel your booking:

• Sign in to your account and press the ‘Bookings’ tab
• Under the ‘Actions’ column for your booking, there is a red button labelled 'Cancel'. Click on that button and leave a reason for cancelling. After you submit the request to cancel the booking, a confirmation email will be sent to the HappyKids Provider.
• If you change your mind about cancelling, you must press the 'x' at the top of the pop-up to exit. Do not click ‘Cancel Booking’.

In the unfortunate event of cancellation, the secured funds will be returned using the same payment method you used during the booking process. For more information on refunds, see the Terms and Conditions.

Unfortunately, HappyKids HQ Admin cannot cancel on your behalf. In case there is an emergency, and you cannot cancel your booking, you can contact our HappyKids HQ team with your request, and we will endeavour to assist in any way we can.

You can contact our HappyKids HQ team with your request, and we will endeavour to assist in any way we can. If it’s found that the reason for the cancellation doesn’t follow the Community Guidelines, we will take action accordingly.

If you are unsatisfied and have an issue with your booking, you have 24 hours to report an issue. The following are the stages of the process:

• Stage 1 - Let us know what's happened
• Stage 2 - HappyKids HQ reviews the details
• Stage 3 - HappyKids HQ makes a decision

• Sign in to your account
• Click the ‘Bookings’ tab to find your ‘Completed’ booking
• Click the ‘Report issue’ button, which will only be available for 24 hours after your completed event
• Write the specific details of your complaint in the pop-up and click ‘submit’.

Our HappyKids HQ team will endeavour to address your concerns by contacting you as soon as possible.

HappyKids HQ Terms and Conditions have specific guidelines on the Refund Policy. The refunds on cancellations are dependent on the following scenarios:

Cancellation, Reschedule and Refund Policy Table:

The complaint will be thoroughly investigated, and the outcome will determine the refund decision.

Once a refund is issued, it’s actioned immediately. However, please allow 3-7 business days for it to appear in your account.

Our system allows you to message any provider with an active booking. Simply sign in to your account and click on the Messages tab. All active bookings will appear there. Find the provider you want to message and ask them your question. They will be notified of your message via email, and you will be notified of their responses via email.

If you have questions about HappyKids Providers you have not yet booked, please contact our team.

If the HappyKids Provider hasn’t tried to contact you because of a delay or an emergency, please send a request to the HappyKids HQ team (marking it urgent), and we will contact the provider on your behalf.

HappyKids HQ is more than just an online platform – we’re building a vibrant community with a shared mission: to provide children with abundant resources and opportunities that enrich their lives. Our advanced search function makes it easy for customers to find location-specific and mobile experiences and activities. At the same time, our integrated payment system and streamlined booking calendar offer a smooth, secure way to book and pay confidently.

At HappyKids HQ, we take a personable, transparent approach that bridges the gap between local businesses and their communities. We empower customers to make informed decisions that benefit children today and future generations, strengthening bonds and driving positive impact.

Your foremost priority in the event of a natural disaster is to look after the safety of yourself and your family. If applicable, reschedules or cancellations and subsequent refunds will be actioned afterwards.

We love this sense of community and support and encourage you to share our website, social media, or specific Ready-to-go Packages with your friends and family.

Children’s safety is our absolute priority, and we ensure that all of our HappyKids Providers are certified by the nationally recognised Working with Children Check (WWCC).

Anyone who works (either online or in person) with children in a paid, self-employed or voluntary capacity must have a WWCC clearance. A clearance means the Provider has passed a National Police Check (criminal history record check) and a review of reportable workplace misconduct. These are valid for 5 years from the Clearance Date and are continually monitored by the police authorities during this period for any changes or concerns.

HappyKids HQ requires evidence of this WWCC number before publicly listing any of our HappyKids Providers so that all parties can be confident and have peace of mind for the safety of all children in our network.

• If you would like to know more about WWCC, you can check Service NSW’s page here
• If you would like to check a WWCC Number, click here
• If you would like to apply for a WWCC, click here

For more information about applying for and validating a WWCC in your state, please click on the relevant link below:

• NEW SOUTH WALES

• VICTORIA

• QUEENSLAND

• TASMANIA

• WESTERN AUSTRALIA

• NORTHERN TERRITORY

• SOUTH AUSTRALIA

Once your event is complete, you will receive an email requesting a review and rating. Click on the content of the email, and you will be redirected to your dashboard on HappyKids HQ. You will see the rating button under ‘Actions’ following your completed booking (Bookings tab). Please rate the Provider out of 5: 1 being not so good and 5 being fantastic! A short review would be appreciated.

The reviews will be available soon; however, you can contact the HappyKids HQ team, and provide us with a review.

The reviews will be available soon; however, you can contact the HappyKids HQ team, and we can provide the reviews on a rated provider.

Ratings are given on a scale of 1 to 5, with 1 being not so great and 5 being fantastic! Please be kind when rating the providers, as this will be advertised on our website.

Yes! You need to sign up with HappyKids HQ to make offers, upload your experiences and their packages, receive/manage bookings, and gain access to marketing support.

Homepage

Signing up with HappyKids HQ is simple and free. Click here and enter your email address and password. You will need to read the Terms & Conditions and tick the box before proceeding. After your email has been verified, select ‘List’ and click ‘Continue.’ Follow the on-screen prompts.

Have the following items ready:

• Contact details
• WWCC Number (multiple employee WWCC can be added later in your Business tab)
• ABN
• Bank account details

Become a Provider

Click on the red button in the page header that says ‘Become a Provider’. This will prompt you to sign up using Apple or Google credentials or to add your email address and password. Follow the on-screen prompts.

Join HappyKids HQ for Free

This can be found at the bottom of our home page or in the footer, and it will take you directly to the sign up page. Follow the on-screen prompts.

To create your Business Profile, you will need to add your:

• Mobile number
• Working with Children Check (WWCC) number
• Registered business address
• ABN
• Bank account details for receiving payments

We’ve streamlined the process to make it quick and easy for you. If you have all your details ready, it shouldn't take a few minutes.

You must complete all steps to save your business details information. Your profile will be activated; however, to make an offer or upload any ‘packages,’ you will need to complete the Business Profile.

HappyKids HQ does not charge subscription fees to market or list your services. Please note there will be a standard Service Fee associated with each booking payable by yourself.

No, you are not. Suppose you have already used your email address to sign up as a customer. In that case, our system requires that you use a different email address when signing up as a provider.

You can use the same mobile number during the sign up process.

Great question! To learn more about how HappyKids HQ works, please click here. If you want to talk to our team, complete the contact form, and we will get in touch with you.

Yes! Once you sign up with HappyKids HQ, you will have access to your dashboard, where you can add and manage experiences, make offers, view bookings and receipts, or update your business information.

To access your dashboard, you must sign up and complete your business registration.

Please sign out from your account to visit our homepage.

Sign in to your account and click on the “Business” tab. From there, you can edit any of your business details accordingly. Be sure you submit any changes.

Sign in to your account and click on the “Profile” tab. Then, click on the pencil icons to edit your details. Be sure to submit any changes.

Click on the “forgot password” link found on the sign in page. Enter the email address you used to sign up with HappyKids HQ. Follow the instructions sent to you via email.

Sign in to your account and click on the “Profile” tab. You can then click the ‘Edit Profile Image’ icon and ‘Select photo’ to upload. Be sure you press ‘submit’. The profile picture will be shared with any customers who booked you.

This image will only be visible to you on your dashboard.

Yes! You will receive both email and SMS notifications about your experiences, quotes, and bookings, so you must keep your contact details current.

Quotes: This is when a customer requests quotes from HappyKids Providers for a customised event within a specific budget.

Offers: This is when a HappyKids Provider creates a customised service offer in response to a customer's quote request.

Sign in to your account and click ‘Make an offer’ to view all available Quote Requests from HappyKids Customers. Find the offer you would like to quote for and click on ‘Make an offer’ on the quote tile. This will open up the complete customer request, and you can write your offer details, set prices, and forward the offer directly to the customer. You must tick the T&Cs before you can press submit.

Absolutely! Understand the customer's perspective. Keep the offer details clear and concise, specifying precisely what you can deliver for the price you are offering. Do not include prices when writing the details; we have a separate section for the total activity price. You can add your travel fee to the activity fee.

If you can't meet the customer's requested date or time, but they are flexible, propose an alternative that works for you. Clearly state your availability at the start of the Offer. If the customer agrees, they can adjust the date and time accordingly.

Your offer will be valid for 48 hours from the time you submit it. To avoid disappointment, we recommend you provisionally hold the booking slot for this period.

You can make as many Offers as you like on a Quote Request, but you can only submit one at a time.

You will be confirmed for that event once you submit your offer(s) and the customer accepts and pays for the booking. You will receive notifications as soon as this occurs. If you have any questions after booking, you can message the customer through your dashboard's “Messages” tab.

Your offer can be edited. However, please note that this will extend the offer's validity for 48 hours from when you submit the change.

Yes, you will! We will notify you via email and SMS. Furthermore, if a Customer has made edits to their Quote Request you have already made an Offer on, you can adjust your Offer to align with the updated details. Alternatively, you have the option to withdraw your Offer.

Yes, you can cancel the Offer. The cancel button is in your dashboard under ‘Offers’.

The Customer can take the following actions:

• Accept a preferred offer and proceed to the checkout;
• Decline any received offers;
• Withdraw the Quote Request if needed.

An ‘Experience' or ‘Ready-to-go Package’ is HappyKids HQ terminology for a service offered by a provider for various children’s entertainment and educational activity listings. For instance, you might provide unique experiences if you own a face painting company, such as face painting and cupcake making or face painting and a disco party. It will be necessary to craft each one as an original listing. However, within each listing, you could have many packages that vary based on the amount of time and kids you serve.

To set up your experience, you will need to add:

• Description: write a catchy name for your experience and choose the relevant categories. Then, write a short, enticing description and choose a suitable age category.
• Location: If your experience is at a set location, provide an address or select the area/suburbs you are willing to travel to if you are a mobile service provider.
• Price: Create a package description and a price for your package. You can have multiple packages within the duplicate listing. List any extras that are available for this experience.
• Additional Information: List any rules and requirements, such as the duration of the activity, clothing to be worn, arrival times, power points required, vehicle access, parking, etc.
• Images: To promote your services to the customers, choose enticing, high-quality featured and gallery images.

No, signing up and listing your Experiences/Ready-to-go Packages on HappyKids HQ is free!

You can create as many Experiences/Ready-to-go Packages as you provide, and the more visible your listings are, the better your searchability.

After signing up (which will create your account) or signing in, click on ‘Add experience’ and you will be guided to fill out a form with 12 questions. They have been purposefully selected so you can enter the relevant information about your services. Each section will have ‘Helpful Tips’ and ‘Helpful Information’ pertinent to your question.

To make finding your service by the customers more accessible, we recommend using keywords people might search for and keeping it short and simple! Fun fact: Using all capitals is more challenging to read!

HappyKids HQ has 13 main Categories, such as Active and Sports, Animals, Art and Creativity, Cultural and Community, Educational Workshops/Classes, Food Experiences, Glitz and Glamour, Music and Theatre, Outdoors, Party and Events, and STEAM. For your convenience, we have put Sub-Categories under each so you can select which ones are relevant to your listing. This will ensure that it’s found easily and appears in more searches.

Hint: Consider what categories people might look for in your experience. For example, 'Disco parties' is a Sub-Category under 'Music and Theatre,' but you could also add 'Themed Parties' under 'Party and Events.'

Not a problem; please contact Team HappyKids HQ.

You must keep the description short and enticing. Remember, most of us have a concise attention span! Explain what makes your activity unique. Highlight the benefits the children would get out of the activity or experience. You can use this opportunity to list your capabilities and any licences applicable to your services.

Please don’t add your terms and conditions as HappyKids HQ T&Cs cover them.

That’s fantastic! For your convenience, HappyKids HQ has categorised Experiences into 4 age categories. Babies and toddlers (0-4), Early Primary (5-8), Primary Schoolers (9-12), and High Schoolers (13+).

Simply select all that are relevant to your service.

• If you offer a ‘Mobile’ service, you must select the area/suburbs you want to travel to. Use the bar and arrows to navigate to specific suburbs.
• If your activity is available at a ‘Set’ location, please enter the physical address into the field provided when creating your listing. This is the address the customer will travel to for the Experience.
• If your Experience is available at a Set location and a Mobile, you must create two separate listings, one for the set location and the other for the mobile.

You can create multiple packages for each experience by adding short and straightforward titles.

Your description should include:

• Expected booking duration time (i.e. 2 hours)
• The max number of people included in the package (i.e. 10 kids)
• What the customer can expect from the package

Please ensure clear package descriptions to help customers choose the best option. For example, one package is ‘Face painting and balloon twisting. 2 hours for 30 kids. Basic designs,’ and the other is ‘Face painting and balloon twisting. 3 hours for 30 kids. Premium designs.'

Instead of a range of prices, consider separate pricing for inclusions, public holidays, weekends, and group bookings.

We do not add GST to your portion of the price (your revenue) as HappyKids HQ Pty Ltd does not employ you. Therefore, we will not add any taxes, make deductions, or make tax payments on your behalf. GST is added to the HappyKids HQ fees payable by the customer.

As HappyKids HQ Pty Ltd is not a tax accountant, we do not know nor have the resources to provide advice about paying taxes. As with all income generation, GST obligations may arise, depending on your specific GST situation. You will need to follow state and federal laws relating to reporting income. HappyKids HQ Pty Ltd is not an employer of any service provider and, therefore, will not make any tax declarations, deductions or tax payments on your behalf.

These are our Service Fees, which we charge for bookings made through the HappyKids HQ online platform for your Experience/Ready-to-go Package or Offer. The fee is based on the total Experience or Offer cost the HappyKids Provider charges. For more details, consult our Terms & Conditions.

We charge a Service Fee on bookings made through our platform to cover the costs of providing a secure, seamless experience for both service providers and customers. This fee helps us maintain the platform, offer customer support, and ensure safe, reliable transactions. Rest assured, there are no fees to list your services with us!

You can create various packages in one Experience listing with different pricing depending on inclusions, public holidays, weekends, or group bookings. You can add these as separate packages rather than at a range price!

If your listing can be upgraded, add this as an ‘Optional Extra’. You can add any relevant extras here as separate items. The customer can choose as many as they like from the list.

You can also use this feature to add in travel charges (i.e. 30km - $$, 50km - $$)

If you have free add-ons customers can choose from, to personalise the booking, add these also! Set the price as $0.00. Ensure you add in how many extras can be selected at no additional cost.

Once you have added an Extra and saved it, this addition will be available to select when creating other listings. They will appear as ‘select from existing’; you simply tick the ones you want to add.

List any information that will help ensure a smooth experience for your customers. This should be relevant information that the customers need to know or follow for you to carry out your service. For example, include the space required for the setup, power, vehicle, or parking access.

When utilising the services provided by HKHQ, please be advised that our Terms and Conditions shall apply. However, if you possess specific safety-related Terms and Conditions pertinent to the service you are offering, it is essential to include this information in the ‘Additional Information’ section of your Ready-to-go package, as well as in the details submitted when making an Offer.

You can start as early as the next day! It just depends on whether HappyKids HQ has approved the listing. Please allow 24 hours for the team to prepare your Experience ‘website’ and SEO.

Bookings can be made up to 12 months in advance, and you can accept or decline them instantly. All future booking confirmations will be sent to you via email and SMS.

Bookings for the next day must be accepted within 5 hours, and all other booking requests within 24 hours. If you fail to take in time, the booking will be automatically cancelled, and the Customer will be refunded in full.

When uploading images to your profile or experience, certain best practices should be followed to ensure they are high-quality and eye-catching. High-quality photos can make a massive difference in attracting customers and increasing bookings. Customers are more likely to book Ready-to-go Packages that showcase exactly what they're getting, and the images represent the service offered.

Here are some key things to keep in mind:

• Use a professional photographer: A professional photographer ensures your images are high-quality and professional-looking. They will know how to light and pose the subject visually appealingly, capturing the essence of the Experience.

• Minimum pixel sizes: The minimum pixel width of the images should be 1600px, and the minimum height is 1000px. This ensures that the images look sharp and clear when displayed on the booking site, regardless of the size of the user's screen.

• Avoid using stock images: While it may be tempting to use stock images, it's best to avoid them as they can be generic and not represent the unique qualities of your service.

• Use high-quality images: The photos should be high-quality and free of noise or grain. This ensures they are visually appealing and show the Experience in its best light.

• Showcase different angles: It's best to showcase different angles of the Experience to give the customer a better idea of what to expect. For example, if it's a water park, you could include images of the slides, the pool area, and other attractions.

• Keep subjects in the middle: When taking photos, it's best to keep the subject in the middle of the image. This creates a visually appealing composition and ensures that the subject is the focus of the image when HappyKids HQ displays your pictures.

By following these best practices, you can ensure that your images are eye-catching and represent your children's service in the best possible light. This will help attract more customers and increase bookings.

Please ensure you have written authority from parents/guardians to display any images related to children on your page.

The Feature Image is the image customers first see when they find your Experience/Ready-to-go Package. It should be an enticing, high-quality picture showcasing your services. Use different feature images for other listings. The Feature Image will be used as a thumbnail to advertise your services! Please refer to the image quality tips in the earlier FAQ.

The Gallery Images help customers visualise what they are booking. You can add up to 4 images.

Yes, you absolutely can! We recommend that you are satisfied with the information and images that have been uploaded. This will also give you an idea about what a customer will see. Click on the ‘Go back’ button at the top left of your screen to return to the edit mode.

Your Experience will be sent to Team HappyKids HQ, who will review it and respond accordingly. Once actioned, you will receive an email regarding the status of your listing.

Yes, you absolutely can! When creating a brand new Experience/Ready-to-go Package, the ‘Save as Draft’ option is visible on your right. You can click on that at any time. The page will take you back to ‘Your Experiences’ on the dashboard. The draft will be visible to you and can be edited anytime.

Submitted Experiences cannot be saved as drafts.

Click on the ‘Experiences’ tab on your dashboard. This will display all ‘Your Experiences’. Click on the pencil icon to edit your Experience. Once you have edited the Packages, press ‘submit’ and allow 24 hours for Team HappyKids HQ to approve the edit.

Click on the ‘Experiences’ tab on your dashboard. This will display all ‘Your Experiences’. Click on the pencil icon to edit your listing. When editing an ‘Optional Extra,’ please note that any changes will be applied to all Experiences with this Optional Extra. Once you have edited the Optional Extras, press ‘submit’ and allow 24 hours for the edit to be approved by Team HappyKids HQ.

Click on the ‘Experiences’ tab, find the Experience for which you want to edit the images, and click on the pencil/edit icon. Once in the edit mode, scroll down to the image section. Click on ‘remove’ or ‘add more’. Once you have edited the images, press submit and allow 24 hours for the edit to be approved by Team HappyKids HQ.

Yes, you can duplicate any listing by clicking the ‘plus’ icon on any of your Experiences. This is an excellent feature if you have an Experience at a fixed location and offer mobile services.

An email explaining the required edits will be sent if your listing is not approved. To ensure we market your services in the best possible way, please follow the steps below:

• Sign in to your dashboard on HappyKids HQ
• Click the ‘Experiences’ tab and then the edit icon to make the changes suggested by Team HappyKids HQ
• There are some helpful tips and information on each screen to help you along the way
• When satisfied with the changes, please preview and press ‘submit’.

After you submit your Experience, we will review and approve it, and it will be ‘live’ on the website within 24 hours. Experience/Ready-to-go Package(s) will be marketed through Social Media and SEO within 48 hours.

• Sign in to your dashboard
• Click the ‘Experiences’ tab
• Set the 'Active Status' to ‘Inactive’ for the Experience you wish to inactivate.

Fun Tags are a quick method for locating a range of listings under a particular theme. For instance, if a family homeschools and is looking for activities, they can click on the "Homeschoolers" icon and display a list of all the suitable Experiences/Ready-to-go Packages. Our specialised marketing team adds Fun Tags to each listing to help customers find relevant Experiences quickly.

We have a calendar available for your convenience, even though there isn't a formal system in place. We recognise that you may have your preferred way of managing your schedule. To streamline the process, please use the calendar to indicate when you would like your Experience to begin while setting up a new booking. It's essential for the customer to select a date and time before submitting their booking request so that you can take the following steps effectively. Thank you for your cooperation!

Yes, you can!

Absolutely! Click on ‘Availability’ on the dashboard. This feature can block out dates from all your Experience/Ready-to-go Packages to prevent customers from making a booking. You will see a view with the days of the week, ‘weekly recurring availability’ on the left and a ‘daily basis’ with the calendar on the right.

• All days of the week will be available as default.

• Unticking a day will make it unavailable for bookings every week (seen on the calendar on the right-hand side).

• Days in light blue on the calendar will be shown as available for the customer to book

• Days in light pink are days that are blocked and unavailable for booking.

• Each day can be individually ‘Blocked’ (red button) or ‘Unblocked’ (blue button)

• Example: If you only work on weekdays, you would un-tick Saturday and Sunday

• Any changes to this feature will be applied to ALL Experiences/Ready-to-go Packages.

Click the ‘Availability’ tab and press ‘Select Date’ on the right. Click on the date you want to unblock and press the blue ‘unblock’ button.

No. Any amendments to the ‘availability’ will be implemented on ALL of your Experiences/Ready-to-go Packages.

That is because you still need to amend your availability. The website's default feature displays your availability seven days a week.

Badges play a significant role in establishing trust within the HappyKids HQ community and provide potential customers with valuable information when selecting a service provider.

Working With Children Check Badge – By submitting a Working With Children Check (WWCC) number, which may be referred to by a different designation depending on your jurisdiction, during the onboarding process, our team will conduct the necessary checks on you or your business and subsequently display this badge to customers. This badge signifies that you have successfully completed the required background checks necessary for working with children. In cases where you employ individuals for your events, you are permitted to include multiple WWCC numbers in your Business profile. This measure enhances the safety and security of all participants involved.

It is imperative that you maintain current records, as the law mandates that you possess a WWCC to engage in activities involving children.

HappyKids HQ requires evidence of WWCC before publicly listing any of our HappyKids Providers so that all parties can be confident and have peace of mind for the safety of all children in our network. Please click on the following link and select the relevant state.

HappyKids HQ doesn’t require any specific qualifications or licences. Since HappyKids HQ is built on trust and the safety of the children is paramount, we require you to have a current ‘Working With Children Check’ number. If you have qualifications for your service, it’s important to highlight that in the Experience/Ready-to-go Package blurb. e.g. Qualified Art Teacher.

Please refer to the 'What is the booking process for Ready-to-go Packages?’ in the Customers FAQ section.

Once a booking has been made, you will be notified via email and SMS. You are given 24 hours to Accept or Decline that booking before it is automatically cancelled. You can action your choice via SMS, email or dashboard.

If your event is taking place within 24 hours, you have 5 hours to respond before it is auto-cancelled. If you decline the booking, you will be prompted to leave a reason. Here, you can send a short message, e.g., if you are available at a different time or day. The customer will receive this.

Upon accepting a booking, you will receive an email and an SMS to confirm it. The booking will also be visible on your dashboard!

Upon declining a booking, you will receive a confirmation via email and SMS indicating that you have refused the booking. You will be required to provide a reason for the customer. Additionally, you may suggest an alternative date or time for the customer to reschedule their reservation on the HappyKids HQ platform. It is imperative to note that directing customers to book directly with you or through any other platform is strictly prohibited.

All bookings are visible on your dashboard.

• Sign in to your dashboard
• Click the ‘Bookings’ tab to see all your current and past bookings.

No, HappyKids HQ has an automated and robust accounting system called Xero. All receipts and relevant invoices are auto-generated and emailed for your convenience.

Unlike a Ready-to-go Package booking, when submitting an Offer, you acknowledge that it constitutes a confirmed booking if the customer accepts and pays for your offer. Therefore, we request that you tentatively reserve the date for 48 hours.

You can accept multiple bookings for the same service, date or time. HappyKids HQ allows you to accept or decline a booking according to your availability.

The customer and the kids are thrilled about their upcoming event! To ensure a smooth experience, please take a moment to review the details of the customer’s booking and familiarise yourself with ‘The Customer’s Note’ before the event.

Account Suspension:

Your account will be immediately suspended due to your breach of service commitment. This suspension may lead to permanent account removal.

Financial Obligations:

You are required to:

• Fully reimburse the entire amount paid by the customer
• Pay a cancellation fee as outlined in our Terms & Conditions
• Cover any additional compensation to the customer for the inconvenience caused

These actions are necessary to:

• Protect our customers' interests
• Maintain service quality and reliability
• Enforce our platform's professional standards.

Yes, once a booking is accepted and paid for, you will receive a deposit. The HappyKids HQ fee will be deducted before payouts. An email receipt will notify you of this payment. Please allow 3-7 business days for it to arrive in your bank account.

With HappyKids HQ, you can trust that the payment is waiting for you when you complete an event, as we’ve already secured the payment. Here are the following steps once an event is finished:

Step 1: The customer has 24 hours to raise any complaints

Step 2: The remainder of your payment is released after 24 hours (if no complaint is raised). You should receive this within 3-7 business days.

or

If a complaint is raised (within 24 hours), it is reviewed by the HappyKids HQ Team. At this stage, your payment is held until the issue is resolved.

Step 3: When the issue is resolved, you will be paid within 3-7 business days of HappyKids HQ closing the ticket.

We’ve created this payment system to be fair for everyone, to provide peace of mind, and to provide a secure way to give and receive payments.

Sign in to your HappyKids HQ account and click the ‘Payment History’ tab. There, you will see all your completed bookings, including their details and receipts.

Sign in to your account on HappyKids HQ. On your dashboard, click the ‘Business’ tab and edit your information under bank account details.

Please ensure they are correct before submitting.

No, you will need to have an Australian bank account.

Yes, here is the process to reschedule your booking more than 24 hours before the event start time:

• Sign in to your account and click on the ‘Bookings’ tab

• Under the ‘Actions’ column, you will see a grey button marked ‘Reschedule’

• After you press ‘Reschedule’, you will see a pop-up with the customer's contact number. If you change your mind, you can cancel the request now. Please ensure you try to contact the customer on the number provided before suggesting an ‘alternative date and time’ on your dashboard

• If you cannot contact the customer, click ‘Suggest Alternative’ to give an alternative time and date. Then click on ‘submit alternative’; the following screen is where you must provide a concise and appropriate reason for rescheduling. Click on the ‘Submit’ button to forward your request to the customer

• Your request will be sent to the customer as an SMS and email, and they will have 24 hours to respond to your request

• The customer can accept or decline your request, and you will be notified via SMS & email.

The customer must act on any reschedule requests made by the service provider through their dashboard. The service providers own the changes; however, the customer must accept or decline those changes.

Follow the same steps as above; however, note that the time for the customer to respond to your reschedule request is significantly reduced. HappyKids HQ advises that you contact Team HappyKids HQ as soon as possible if you do not hear back.

You are responsible for honouring the original booking if you are unsuccessful in rescheduling at short notice.

If you are not already on your dashboard, please sign in and press ‘Reschedule’, and the same pop-up with the customer's contact number will appear. You must click ‘Suggest Alternative’ to enter the date and time you have both agreed upon and press ‘Submit Alternative’. The customer must accept this suggestion to change the booking date and time. Please advise the customer to do this from their HappyKids HQ Profile whilst you are on the phone with them or within 24 hours of receiving the notification.

We assume that you could not contact the customer via phone; therefore, you made an ‘alternative request’ suggestion. If they have declined your request, the booking will revert to its original date and time. You can try contacting the customer again or cancel the booking if you cannot commit to the original booking. If you choose to cancel a booking, you must return the deposit you received from HappyKids HQ. Our bank details will be sent to you via email. Please refer to our T&Cs for more information about cancellations and refunds.

Yes, they can reschedule their bookings. Once they initiate a reschedule request, you will receive an SMS and an email informing you of the request and their reason for rescheduling the booking. To respond to their request, you need to contact the customer. Their phone number should be on the body of your email, or you can sign in to your dashboard and press the red tab marked ‘Resolve’. The pop-up will show you the reason for the reschedule request and their contact details. You are requested to respond to any reschedule requests at your earliest. You have 36 hours* to react before the booking reverts to its original time and date.

If you cannot contact the customer, you can make an alternative suggestion in response to their comments. Please allow 24 hours* for the customer to respond to your alternative suggestion and if you decline their request, they may need to cancel.

If you agree on a new date and time, please sign in to your dashboard and press ‘Resolve’; the same pop-up with the customer's contact number will appear. You will now need to click on ‘Suggest Alternative’ to enter the date and time you have both agreed upon and press ‘Submit’.

This suggestion has to be accepted by the customer for the new booking date and time to be changed. Please advise the customer to do this from their HappyKids HQ account whilst you are on the phone or within 24 hours of receiving the notification.*

* for reschedules less than 24 hours before the event starts, the times mentioned are not applicable.

You can decline the request if you are not satisfied with the reason provided; however, we request that you contact the customer to discuss this over the phone so that an alternative date and time can be agreed upon. If you decline the request and the customer can’t honour the original booking, they can cancel it. Please refer to our T&Cs for more information about cancellations and refunds.

If a customer has initiated a request and you cannot contact them. You may either Decline the request or suggest an alternate date and time by pressing ‘Resolve’ on your dashboard. Click ‘Suggest Alternative’ to enter the new date and time the customer would have given on their ‘Reason’ and press ‘Submit’. The alternate date and time will be sent to the customer; they will have 24 hours to respond. If they don’t respond or decline the request, the booking will revert to its original date and time. If the customer cannot commit to this, they may cancel the booking. Please refer to our T&Cs for more information about cancellations and refunds.

A HappyKids Provider can only cancel bookings more than 24 hours before the event starts. There are strict guidelines on the refund policy associated with when you do it (time after a booking is made and time before it’s accepted). Please refer to our T&Cs for cancellation, reschedules and refund Policies.

Cancellation, Reschedule and Refund Policy Table:

Here is the process to cancel a booking more than 24 hours before the event starts:

• Sign in to your account and press the ‘Bookings’ tab
• Under the ‘Actions’ column for your booking, there is a red button clearly labelled ‘Cancel’. Click on that button and leave a reason for cancelling
• After you have submitted the request to cancel the booking, a confirmation email will be sent to the customer
• Please return the deposit to HappyKids HQ. Our bank details are in the email confirming the cancellation.

You can abort the action by clicking the x icon on the top right of the pop-up.

Yes, there is a standard cancellation fee of $10 per booking.

If you choose to cancel a booking, you must return the deposit you received from HappyKids HQ along with the Cancellation Fee. Our bank details are in the email confirming the cancellation.

No, your action cannot be undone. We advise you to contact Team HappyKids HQ to rectify the situation.

In the event of a cancellation, please refer to the Cancellations Table above. See our Terms & Conditions for more refund information.

No, however in case of an emergency when you are unable to cancel an event, you can contact Team HappyKids HQ with your request. We will endeavour to assist you in any way we can.

You can contact Team HappyKids HQ with your request, and we will endeavour to assist in any way we can. If we find that the cancellation reason doesn’t follow the Community Guidelines, we will action accordingly.

If you are unhappy or feel that the Community Guidelines have been breached, please contact Team HappyKids HQ with specific details of your complaint. We will review your complaint and respond as soon as possible.

The following are the stages of the process:

• Stage 1 - Let us know what's happened
• Stage 2 - HappyKids HQ reviews the details
• Stage 3 - HappyKids HQ makes a decision

You can contact the customer using the contact details provided in your bookings or message them through the 'Messages' tab on your dashboard. They will receive an email notification that you have sent a message.

You can contact the customer directly via the contact information on your bookings.

Please contact Team HappyKids HQ with specific details of your complaint. We will review and respond to you as soon as possible.

No catch! We are passionately committed to empowering service providers on their growth journey, helping them build lasting and meaningful connections with parents, schools, and corporations. Together, we strive to create a network where opportunities flourish and businesses thrive.

At HappyKids HQ, we're more than just an online platform—we’ve created a seamless, dynamic ecosystem designed to meet our customers' unique needs. Our advanced system allows users to quickly request personalised quotes tailored to their specific requirements and budget. With intuitive search functionality, customers can quickly discover Ready-to-go Packages relevant to their location and mobile offerings.

Our integrated payment system and user-friendly booking calendar make booking and payments a breeze, making the entire process smooth and hassle-free.

The platform is flexible and easy to use, allowing effortless creation of Offers, package modifications, photos, and other details. Managing bookings has never been easier on a desktop or mobile device.

At HappyKids HQ, we provide more than technical support—we’re backed by a dedicated team committed to ensuring everything runs smoothly so you can focus on delivering exceptional services. We also offer comprehensive marketing tools and user guides to help you maximise visibility and connect with relevant customers, driving success for your business.

With HappyKids HQ, you have everything you need to grow, succeed, and elevate your offerings to the next level.

At HappyKids HQ, we offer a game-changing platform to make your business more efficient, visible, and successful. Unlike other websites, our system doesn’t just list your services — it puts you in front of the right audience with tailored solutions that meet their needs and budgets. Here’s why you should choose HappyKids HQ over the competition:

• Personalised & Flexible Quote System: Our platform allows you to make custom offers based on customers’ quote requirements, ensuring you meet customers' needs within their budgets. This level of personalisation sets HappyKids HQ apart from “standard” listings on other platforms.

• Advanced Search & Ready-to-go Packages: We give customers the tools to easily find and book packages relevant to their location, needs, and preferences. With our advanced search and targeted offerings, the right customers will find your services faster.

• Streamlined Booking & Payments: We offer an integrated, secure payment system and a user-friendly booking calendar that makes managing appointments simple. No more chasing payments or dealing with complicated processes — everything is streamlined, so you can focus on delivering exceptional services.

• Complete Control & Flexibility: Our platform allows you to easily update and modify your listings, photos, and packages as needed. Whether you want to adjust pricing or add a new feature, it’s done with just a few clicks. Plus, manage bookings directly from your mobile device, making running your business on the go easier.

• Dedicated Support: Unlike many other platforms, HappyKids HQ offers comprehensive, hands-on support from a team dedicated to ensuring your success. We handle technical issues, leaving you free to focus on what matters — your clients and your business.

• Marketing & Visibility: We don’t just provide a platform; we offer marketing tools and strategies to help you reach a larger audience, including local educational institutions. Our comprehensive marketing support will give your business services the visibility they deserve, driving growth and success.

By choosing HappyKids HQ, you're not just signing up for another service listing — you’re partnering with a platform that supports and amplifies your business. We make attracting, engaging, and retaining customers easier, giving you the tools to stand out in a crowded market and grow your brand. Let us help you take your business to the next level!

HappyKids HQ is committed to strategically marketing your Experiences/Ready-to-go Packages. It’s essential to keep your offerings fresh, so update them regularly. Respond promptly to customer quotes and ensure your rates remain competitive. For any specific concerns, contact the HappyKids HQ team directly.

Your foremost priority in the event of a natural disaster is to ensure your safety and your family. You can request to reschedule or cancel, and subsequent refunds (if applicable) will be processed.

Thank you—that is what makes HappyKids HQ work! Please send them our link, www.HappyKidsHQ.com, and request that they sign up online or contact us for more information.

Watch this space!

The safety of our HappyKids Providers is of the utmost priority. If you feel unsafe or uncomfortable, please contact the police or leave the premises immediately. After reaching a safe place, contact Team HappyKids HQ immediately.

While booking directly with a Service Provider is always an option, HappyKids HQ offers several compelling advantages that make the process easier, more convenient, and more enjoyable for customers:

• Personalised Quotes for Any Activity: Unlike traditional booking methods, HappyKids HQ allows customers to request personalised quotes based on their specific needs, preferences, and budget. Whether you're planning a pool party, a themed event, or music lessons, you can get tailored pricing that fits your exact requirements—something that can be harder to coordinate when dealing with individual providers.

• One-Stop Shop for Multiple Activities: Our platform brings together a wide range of kids' activities and experiences in one place. From pony rides to martial arts classes and everything in between, you can easily explore various options, compare services, and book directly from the platform. This is much more convenient than researching and contacting multiple providers separately.

• Streamlined Planning, Booking, and Management: With HappyKids HQ, customers can plan, book, and manage everything in one place. Our integrated system simplifies the process, so you don’t have to juggle between different websites or systems to coordinate different parts of your event or activity. Plus, our intuitive booking calendar makes it easy to secure your preferred date and time.

• Verified and Reliable Providers: By using HappyKids HQ, customers gain access to a curated list of trusted service providers who meet our platform’s standards. This can give peace of mind, as the platform ensures that each service provider is reliable and professional, reducing the risk of booking with unknown or unverified sources.

• Time Savings: Searching for and negotiating with individual providers can take up a lot of time. Our platform simplifies this by allowing customers to browse a curated list of local activities, read testimonials, and receive quotes all within a few clicks, saving valuable time in the planning process.

• Exclusive Deals and Offers: HappyKids HQ often features special promotions, offers, or package deals that may not be available when booking directly with service providers. By booking through our platform, you can take advantage of exclusive discounts or bundled packages to get more value for your money.

• Comprehensive Support and Resources: When you book through HappyKids HQ, you’re not just booking a service—you’re gaining access to a full suite of support, from customer service to detailed guides that help you plan and manage your event. This level of support is not always available when booking directly with individual providers.

In summary, while booking directly with a Service Provider is an option, HappyKids HQ offers a more convenient, personalised, and comprehensive service that makes planning and booking kids' activities more accessible and more efficient. Whether getting a tailored quote, comparing options, or accessing exclusive offers, HappyKids HQ simplifies the entire process and ensures a smoother, more enjoyable experience for you.

Yes! You can find us on:

Facebook

Instagram

YouTube

Yes, you can! HappyKids HQ actively engages with our community through social media platforms where Providers may be featured. You are welcome to browse these pages to discover Providers and comment on posts to share feedback or ask questions.

However, to ensure a respectful and professional environment, we kindly ask that all comments remain courteous and relevant. For detailed inquiries or booking requests, we recommend using the HappyKids HQ platform directly to ensure a seamless and secure experience.

Feel free to follow us on social media to stay updated on featured Providers, special offers, and more!

You can contact our friendly Team at HappyKids HQ by clicking here, and we will endeavour to answer your query as soon as possible.